Customer Service Representative

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Looking to start your sales career with one of the nation’s largest and fastest-growing wholesale distribution organizations? If you want to be a part of a company where associates are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join us as a Customer Service Representative. 

Schedule: M-F 11:00am – 8:00pm EST

This role is approved to be remote or hybrid for associates in Newport News, VA, in accordance with the Ferguson Flex schedule.

Responsibilities include but are not limited to:

• Effectively utilize customer relationship management (CRM) system and phone system.
• Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and resolving concerns or questions
• Identify and escalate priority issues to appropriate channels
• Provide website support including troubleshooting issues and administer guidance on website features
• Assist with customer orders, process sales and returns

Other Job Duties:

• Actively seek opportunities to enhance processes and improve customer satisfaction
• Collaborate with colleagues to share best practices, assist with complex customer inquiries, and contribute to a supportive team environment focused on achieving collective goals
• Contribute to achieving or surpassing team goals and targets
• Maintain reliable transportation to work in-office and ensure stable internet when working remote
• Adhere to company policies, procedures and guidelines related to customer service, data privacy and security

Qualifications:

• Customer service experience preferred
• Must be well organized, detail-oriented and have excellent time-management skills
• Ability to react well in a fast-paced environment & follow through on commitments
• Exhibit a high level of integrity and professionalism in all interactions
• Capacity to quickly learn company systems, platforms and processes
• Skilled in digital literacy including Microsoft Office

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

-

Pay Range:

-

$15.00 - $19.04

-

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

-

This role is Bonus or Incentive Plan eligible.

-

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.