Dental Office Manager

Job DetailsJob Location: Worcester, MA 01609Position Type: Full TimeSalary Range: $70,000.00 - $80,000.00 SalaryJob Category: Health CareSimply Orthodontics is seeking an experienced Office Manager to oversee the daily operations of our patient-focused orthodontic practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place. This role travels to Worcester, Grafton, and Fitchburg. 

This role plays a key leadership position within the practice and works closely with the Orthodontist, clinical team, and leadership to support schedule efficiency, treatment starts, patient experience, and overall practice performance. 

Schedule: Monday - Friday 8 am - 5 pm

Responsibilities 



Oversee day-to-day operations of the orthodontic office to ensure an organized, efficient, and patient-centered environment  





Lead and support front office, treatment coordination, and administrative team members while fostering a positive, collaborative, and high-performing team culture  





Manage and optimize the orthodontic schedule to support efficient patient flow, maximize provider productivity, and create a seamless patient experience across consultations, adjustment appointments, emergencies, and retention visits  





Support new patient consultation flow and treatment start goals by partnering closely with the Treatment Coordinator and Orthodontist to ensure a best-in-class patient experience  





Oversee insurance verification, billing processes, and patient financial communication to ensure accuracy, transparency, and a positive patient experience  





Run and review key practice reports to monitor scheduling efficiency, production, collections, treatment starts, case acceptance, and overall office performance  





Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission  





Coach and support team performance, helping maintain accountability, consistency, and exceptional customer service standards throughout the office  





Collaborate closely with the Orthodontist and leadership team to support office goals, patient satisfaction, and overall practice growth  





Participate in weekly and monthly meetings to review KPIs, discuss operational opportunities, and stay aligned on practice goals  



This is an opportunity to step into a leadership role within a well-run, team-oriented orthodontic practice where your impact will directly contribute to both the patient experience and overall success of the office. 

Full-time Benefits 

We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including: 



Health insurance starting on your first day of employment  





Vision insurance  





Paid vacation time  





Paid holidays  





Paid sick time  





Dental and orthodontic benefits  





401(k) retirement plan with employer contribution  





Consistent, set schedule (no weekends!)  



 

 

 

#simplyortho
Qualifications

Prior management experience is required 





Hands-on experience with orthodontic/dental insurance processes, billing, and patient financial coordination is preferred 





Proven ability to lead and support front office and administrative teams in a fast-paced environment  





Experience managing HR-related matters within the office, including timecards, PTO tracking, and team accountability  





Strong organizational, communication, and problem-solving skills  





Experience managing provider schedules and supporting efficient patient flow in a high-volume practice setting is preferred 





Ability to review and interpret practice performance reports, including production, collections, treatment starts, scheduling efficiency, and case acceptance metrics  





Experience with orthodontic/dental practice management software preferred