Field Service Engineer I

Job Title

Field Service Engineer I

Job Description

About Vanderlande

Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.

Position summary

The Field Service Engineer ensures the reliability and performance of automated material‑handling systems by performing preventive and corrective maintenance, diagnosing electro‑mechanical and controls issues, and supporting system optimization efforts. The role blends technical expertise in PLC/SCADA controls, mechanical systems, and industrial networks with strong customer interaction, clear documentation, and continuous improvement.

Responsibilities and Duties:

• Prepare and execute service calls, preventive, emergency, and corrective maintenance

• Report and document internal and customer service requests

• Advise and execute optimization of material handling systems

• Coordinate resolution support efforts with remote support services for controls related issues (PLC, SCADA, etc.)

• Analyze system performance and the operator influence

• Monitor material handling systems prior to and after changes have been implemented

• Propose improvements for the quality of material handling systems

• Develop service supporting tools and new ways of working

• Perform preventive maintenance and corrective maintenance work orders

• Troubleshoot system issues related electro-mechanical equipment, controls (PLC, SCADA, etc.) and field device networks (ASi Bus, Profi-Bus, etc.).

• Research and request spare parts as required

• Assist operations as required

• Provide maintenance training as necessary

• Complete CMMS (computerized maintenance management system) service reports, parts consumption and warranty records

• Exercise safe working practice at all times

• Participate in scheduled on‑call rotations, including after‑hours, weekend, or holiday support, with the ability to respond remotely or on site as required.

• Report to assigned customer sites when not scheduled for national travel, ensuring support coverage and responsiveness.

• Compliance with cyber security or access policies

• Protection of credentials and system access

• Other duties as assigned by management

Requirements:

• 3+ years material handing experience with troubleshooting mechanical, electrical and controls (PLC, SCADA, etc.) components

• Experience troubleshooting Variable Frequency Drives, Frequency Inverters and Motor Starters

• Experience with troubleshooting field device networks such as ASi Bus, Profi-Bus, Profi-Net, etc.

Other requirements:

• Ability to pass 10-year background checks to the extent required by TSA and airport authorities is required. Must be able to attain and sustain an Airport Security Identification Display Area (SIDA) badge and any other required security clearance related to work at an airport.

• Must have a valid driver’s license​

Preferred Qualifications: 

• Experience with Allen Bradley and Siemens PLCs and field device networks

• Continuous improvement/Lean Six Sigma experience

• Maximo CMMS experience

Knowledge-Skills-Abilities:

• Efficient computer skills with Word, Excel and PowerPoint

• Self-starter and proactive

• Strong team player

• Good verbal and written communication skills

• Detail oriented and stress resistant

• Customer oriented

• Innovative and self-assured Decision-making ability

• Flexible

Position Type/Expected Hours of Work:

This is a full-time position exempt, working hours are flexible upon request and needs of the business. Work shift hours may vary based on customer demand, travel and incident response requirements.

Travel:

Willing to travel domestically and internationally up to 75% of the time.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment and Physical Demands:

The work environment/physical requirements described here are re