General Manager I

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary  

The General Manager leads a client-based profit center with full accountability for team performance, operational execution, and financial results. First and foremost, this role is a people leader — responsible for building, developing, and retaining a high-performing team that delivers exceptional service and drives results.

The GM sets the tone for culture, accountability, and engagement within the operation. They coach leaders, establish clear expectations, and create an environment where Extra Milers can perform at their best. Strong people leadership is equally as important as operational discipline.

In addition to developing talent, the General Manager owns the client relationship at the local level and is accountable for meeting service, quality, and financial benchmarks. Our GMs are not just operators — they are business leaders who balance labor efficiency, cost management, and process execution with intentional leadership and team development to ensure long-term profitability and growth.

Competencies  

• Ethics and Values 
• Problem solving 
• Customer focus 
• Drive for results  
• Conflict resolution 
• Functional/technical skills 
• Managing & measuring work 
• Timely decision making 
• Developing direct reports & others 
• Delegation 
• Motivating others 
• Organizing 

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Driving and maintaining the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
• Managing all people and operations leaders assigned to the local operation to ensure deliverables, business goals, and profitability are achieved in a timely and cost-effective manner
• Responsible for consistently meeting and exceeding client service goals
• Responsible for leading the profit center through change, whether internal or external, and ensuring continuity in communication around expectations
• Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
• Maintaining a professional appearance always, while setting an example for employees alike
• Ensure daily stand-ups with service providers and team are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Accountable for ensuring employee and provider adherence to prescribed dress code and uniform requirements
• Ensuring measurement and effectiveness of all internal and external processes; providing timely, accurate, and complete reports on the operating condition of the Company
• Ensures the implementation and maintenance of Lean warehouse principles
• Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
• Maintaining the upkeep and maintenance of all assigned assets, both from RLX and the client
• Ensuring standards for quality, client expectations, and operator performance are maintained, and that cost-effective technology and processes are utilized to maximize productivity and profitability
• Ensuring successful compliance and performance of all vendors and service providers