911 - Telecommunicator - Starting at $29.44/hr - Potential for $33 within first year!

SALARY RANGE

$29.44 - $38.93

WORK ASSIGNMENT DETAILS

Are you ready to be the calm voice that guides and reassures during times of crisis? If you possess empathy, resilience and the ability to stay calm under pressure, we invite you to apply for our opportunity as a 911 Telecommunicator. Starting pay is $29.44 per hour with the potential to earn $33.78 within the first year! We offer four competency- based merit increases during the training period. After you have achieved your first competency which typically takes 3 to 4 months, you will earn $30.47 per hour. Three additional 3.5% increases are then available throughout the training process. Training time varies, however once the training program is complete, you'll be making at least $33.78 per hour! No previous experience or college degree required! The start date for this position will be Wednesday September 17th, 2025. Please see the Job Description section to review the steps and schedule for this recruitment.

Lateral Transfer Benefits: Newly hired Telecommunicators who have at least three (3) years of full-time experience in a similar position and within the last twelve (12) month period are afforded a higher starting wage and accelerated vacation and sick time.

Employee well-being is promoted through a balanced work-life culture and a schedule allowing for three or four days off per week. Waukesha County also has exceptional employee wellness programs that offers a variety of programs and tools to help promote an employee's wellness and health, including contracted public safety focused mental health support, and a health & wellness clinic located on the County campus.

911 Telecommunicators receive and prioritize 9-1-1, 10-digit emergency and non-emergency telephone calls for service from the public and the agencies we serve. They process the information using a computer-aided-dispatch (CAD) system and dispatch appropriate emergency service agencies such as police, fire, and emergency medical units. We are more than a dispatch center; we are a lifeline to our community.

Telecommunicators are called upon to continuously update and monitor public safety responders in the field, and they also deliver quality, protocol-based instruction (medical/police/fire) when it is appropriate and possible. They are truly the "first" first responders to any reported emergency.

Working as a 911 Telecommunicator is both challenging and rewarding. Your work will have a profound impact on the lives of individuals in need, helping them navigate through the most difficult moments they may ever face. We are looking for gifted, caring people who, if selected, are provided the unique opportunity to go through our outstanding training program. Successful candidates should possess the desire to embrace this position as a career and should also have the willingness to grow as a professional in the public safety communications field.

For more information visit: https://www.waukeshacounty.gov/emergency-preparedness/waukesha-county-communications/ or https://www.facebook.com/WaukeshaCountyCommunications/

CLASSIFICATION SPECIFICATION

To view the full classification specification for Telecommunicator click here.  

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