Customer Success Associate

📝 Company Mission

Our mission is to give the world access to the best products by empowering great brands to reach their growth potential.

💼 About Wayflyer

Today's consumer brands need a capital provider that keeps pace with their growth ambitions. Traditional financing options are slow, cumbersome and often out of reach. That's why we built Wayflyer.

Our unique technology allows us to assess businesses in minutes, generate financing offers that reflect their growth potential and send funds in as little as 24 hours.

Since launching in April 2020, we've deployed over $4.5bn to thousands of brands worldwide, backed by Tier 1 banks like J.P. Morgan. We've become a trusted financing partner for some amazing brands, like True Classic, Little Words Project and Kekoa Foods.

Teams at Wayflyer are truly cross-functional. You'll be collaborating with ambitious colleagues from around the world - all striving to deliver on a huge opportunity. Check out this video to hear directly from them.

💛 Culture & Values at Wayflyer

At Wayflyer, we value being sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results. To learn more, please visit our website.

🚀 Your Role at a Glance: The key ways you'll bring value to the team

• Manage a large portfolio of existing customers and drive Wayflyer’s revenue through upsells and renewals.

• Maintain an exceptional customer experience, leading with empathy and putting customers’ needs first.

• Guide customers through our dedicated customer success process.

• Coach and enable customers to become product experts using Wayflyer dashboards.

• Maintain a high bar for customer satisfaction (we’re currently rated 4.8 stars on Trustpilot!)

• This is a sales role and you’ll need a hunter mentality to identify opportunities for additional funding.

🔨 What Makes You a Great Fit

• 2+ years of customer facing (corporate) experience, ideally in sales, account management or consultancy

• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.

• Experience building strong internal and external relationships.

• Consistent track record of exceptional customer service in a fast paced, start-up environment is a plus.

• Finance/accountancy knowledge is also a plus.

• You’re calm under pressure when working through customer challenges

• Analytical and data driven, with a keen eye for spotting additional revenue opportunities

• Experience in Google Ads and Facebook is a bonus.

🤝 What to Expect After You Apply

You can expect to hear from a member of our Talent Acquisition team soon. If we believe you're a good fit, the first step will be a conversation with a recruiter who will guide you through the next stages of the process. The full interview process, which includes meeting the Hiring Manager and completing a case study or interview loop, typically takes approximately 3-4 weeks. The target start date for this role is the 1st of November.

The closing date for applications is Friday 21st August.

🏖️The Perks of Being at Wayflyer

🌴 Time Off That Matters

Recharge with 25 days of paid annual leave, plus public holidays.

🧘 Your Wellbeing

Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.

🫀 Comprehensive Health & Protection

Stay covered with private healthcare, life insurance, and critical illness cover.

👵 Secure Your Future with Our Pension Plan

Our pension plan helps you build a strong foundation for tomorrow, starting today.

🍼 Family-First Policies

We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Seconda