Assistant Director of Executive Education – Program Delivery - Heinz College

At Carnegie Mellon University’s Heinz College of Information Systems and Public Policy, we offer a distinctive academic experience at the intersection of public policy, management, and information systems. As a dynamic and collaborative community, we are committed to creating positive societal impact through data-driven decision-making, innovative research, and ground-breaking educational programs.

We invite applications for the position of Assistant Director of Executive Education – Program Delivery. In this role, you will be an integral member of the Heinz College Executive Education team, owning the delivery of professional programs, developing and implementing new initiatives, and collaborating with staff to ensure a high-quality participant experience.

Core responsibilities will include:

Program Delivery Management

• Collaborate with department leadership to ensure smooth, efficient operation and delivery of executive education programs.

• Develop and implement program improvements to enhance participant experience, program effectiveness, and operational efficiency.

• Document operating processes and administrative protocols, ensuring compliance with college and university policies.

• Oversee the timely compilation and distribution of course materials.

• Create guidelines to ensure consistency in course materials and presentations.

• Serve as the primary point of contact for all faculty, staff, and students participating in the Executive Education program.

• Run Executive Education Slack workspaces and coordinate feedback surveys to continuously improve participant satisfaction.

• Support virtual program delivery (e.g., via Zoom) as needed.

Event Delivery Management

• Lead all logistics related to in-person Executive Education programs, including venue reservations, catering, A/V, transportation, and accommodations.

• Provide on-site event support, resolve operational issues, and coordinate vendor activities.

• Conduct post-event assessments and recommend improvements.

• Assist the Associate Director with programmatic tasks to ensure excellence in event execution.

• Interpret and carry out university policies related to in-person event delivery.

Marketing and Communications Support

• Implement department outreach plans in coordination with the Senior Director.

• Lead production of promotional materials and content for electronic and print communications.

• Collaborate with marketing staff to maintain accurate and engaging website content and social media presence.

• Support event marketing strategies including advertising, conference participation, and alumni engagement.

Alumni Relations Management

• Coordinate alumni engagement efforts, including events, Slack communities, and communications.

• Serve as a key point of contact for alumni and ensure significant engagement experiences. Collaborate on the design and dissemination of materials in support of alumni programming.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Key Skills and Competencies:

• Strong written and verbal communication skills.

• Sound judgment, cultural awareness, and sensitivity in professional settings.

• Strong problem-solving, organizational, and conflict-resolution skills.

• Ability to thrive in a fast-paced, evolving environment and handle multiple priorities.

• Physical ability to lift up to 40 lbs and transport event materials.

Qualifications:

A bachelor’s degree in a related field is required.

Minimum of five years of program development, delivery, and administrative management or related professional experience.

A combination of education and relevant experience demonstrating equivalent knowledge and skills will be considered.

Proficiency with Microsoft Office, Windows, and Google Workspace.

Requirements:

Completion of a successful background check

Additional Information:

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. Carnegie Mellon will not sponsor or take over the sponsorship of an employment visa for this opportunit