Program Manager II

Program Manager / Sr. Program Manager – Albuquerque, New Mexico

Level is dependent upon experience

Curia provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries, helping commercialize treatments for serious medical conditions. Curia enjoys robust partnerships with leading-edge government, biotech, and pharmaceutical organizations. 

The Program Manager (PM) is responsible for leading, overall coordination and scheduling of complex drug development programs involving Engineering, Analytical Method Transfers and Validation, GMP Manufacturing, Quality Control, Quality Assurance, Sourcing, Supply Chain, and Business Development (BD) departments. The Program Manager will report on program status, communicate any issues, problems or additional information to clients, global project teams and senior management along with recommendations of solutions. This individual will monitor and drive program progress by managing timelines, budgets and deliverables, identifying and mitigating project risks, ensuring profitability of projects and being a champion in customer satisfaction.

The Program Manager is responsible for assigned client projects, developing a clear project plan at the outset and managing this through all stages.  The PM will coordinate and communicate regularly with various internal departments, ensuring effective and consistent cross-functional project and resource management processes with the objective of delivering the clients requirements on schedule.

The Program Management team supports various types of projects, including the transfer of customer projects into the Albuquerque site, either directly from the client or from another internal Curia site. It also handles new product introductions, such as developmental and late-phase clinical products, as well as the management and lifecycle support of selected commercial customer products.

Join our talented and exciting workforce, where a commitment to excellence and a customer focused attitude is everything. We pursue excellence because our work has the power to improve patients’ lives with the pharmaceuticals we develop and manufacture. 

Responsibilities

This role operates in a heavily regulated industry and GMP environment and duties are required to be carried out in compliance with all relevant internal procedures, GMP and customer specific documentation

• Facilitate monthly Project and Technical Review Board governance meetings for review of all active projects and perform stage gate reviews for Tech Transfer projects moving through lifecycle phases
• Monitor and report progress of projects within agreed timelines ensuring technical, regulatory, compliance and financial goals are met
• Partner and collaborate with internal departments to ensure full visibility of cross-functional tasks needing to be completed
• Ensure that every project is suitably resourced and project team is clear on overall goals and responsibilities
• Foster strong communication and relationships with other departments to fulfill client deliverables on-time; influencing those that are not direct reports
• Facilitate client project meetings throughout project lifecycle, ensuring communication lines are clearly defined using Communication Management Strategy
• Work as a client advocate, balancing the needs of the client with those of the business, as well as ensuring regular and open communications
• Spend time with onsite visitors and participate in meetings with potential and current clients
• Lead, coordinate and drive programs and associated projects internally to ensure that client satisfaction, timelines, and budget are the primary focus (as reflected in KPIs)
• Adopt and utilize PMO tools, templates and processes to ensure consistency across Drug Product and provide a similar experience to multi-site customers
• Contribute to Net Promoter Score (customer satisfaction) survey process for Drug Product division and drive improvements in this metric
• Utilize Power BI, or other financial dashboard(s), to monitor project profitability, ensuring target margins are met
• Contribute to project revenue forecasts and ensure timely invoicing of completed tasks
• Ensure timely identification and escalation of potential issues with proposed solutions to line manager and Site Head/PMO leadership as appropriate
• Identify any lessons learned, and host close out meeting with client and project team where appropriate 
• Identify and correct issues that hinder the function and success of projects at the site; proactively seeks out and recom