Pharmacy Technican/Liaison

POSITION SUMMARY:

Under the supervision of the Pharmacy Manager, assist pharmacist in the practice of pharmacy, ensuring accurate dispensing, efficient workflow, and excellent customer service. Responsible for delivering medications throughout LA County.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prescription data entry, packaging medications (i.e., pouring, counting, filling), and maintaining orderly filing of completed orders, all in full compliance with Federal, State, and local laws.
• Inventory management including placing orders, maintaining sufficient supply, receiving, storing, and addressing discrepancies in collaboration with the pharmacist.
• Cash handling and point-of-sale operations, including opening and closing procedures.
• Models and delivers an outstanding customer service experience for patients. This includes non-clinical outreach, facilitating documentation as needed, and responding to patient needs with a helpful, calming, and problem-solving attitude—particularly when patients are in stressful or emotional situations.
• Participates in clinical service coordination such as vaccinations, screenings, or medical device setup as directed by the pharmacist.
• Processes medication deliveries and shipments using major couriers (e.g., FedEx, UPS, DoorDash) and ensures medications are delivered timely, to the correct location, and to the right person, while maintaining strict compliance with HIPAA, APLA Health standards of confidentiality, and APLA Health Pharmacy compliance policies.
• Maintains a neat, clean, and professional personal appearance and leaves assigned delivery vehicles clean and ready for the next shift. Adheres to maintenance and safety check schedules.
• Fosters a collaborative work environment by assisting colleagues when needed, providing feedback to improve service, and training others on pharmacy operations and procedures.
• Participates in continuous quality improvement initiatives and special projects as assigned by the pharmacist, including the development and implementation of new systems and workflows.
• Promotes APLA Health’s mission through friendly interactions with patients, clinic staff, and the public, including those requesting to transfer prescriptions, file grievances, or seek information.
• Enhances team effectiveness by being cross-trained in multiple pharmacy functions, rotating through various assignments, and being adaptable and flexible in different roles as needed.
• Participates in APLA Health’s broader mission by supporting patient enrollment and retention, and contributing to community engagement initiatives.
• Stays informed about competitor services and local market trends to contribute to strategic improvements.
• Regular interaction with patients and clinic staff providing HIV and STI clinical services.
• Ensures timely and accurate delivery of medications, verifying patient information and obtaining signatures at the point of delivery.
• Safely operates a personal or company vehicle to deliver prescription medications to patient homes, clinics, or partner sites.
• Responsible for the cleanliness and readiness of the assigned vehicle, including refueling, routine safety checks, and car washes according to schedule.
• Follows all protocols for the secure handling, transportation, and drop-off of medications in compliance with HIPAA and pharmacy confidentiality standards.
  • Possession of a valid California driver’s license and ability to maintain