Customer Service Representative

Posting Close Date: 

Applicants must submit their completed application by 10-05-2025 at 11:59 p.m. MST

Application and Special Instructions

An uploaded resume and cover letter are required for application materials to be considered complete.

ABOUT THIS JOB

Position Specific Summary

The Customer Service Representative position at the City of Tucson’s Business Services Department interacts with business owners and taxpayers to assist with issuing and maintaining business licenses as a part of the Taxpayer Assistance Division. This position provides general and specific information to taxpayers about City of Tucson requirements and refers taxpayers to other agencies to ensure compliance with their regulations.

Work is performed under the supervision of the Financial Services Supervisor. This position does not supervise.

Duties and Responsibilities

• Assists customers in person, over the phone, by email, or through the mail in determining proper business licensing. Provides direction and referrals regarding other agencies’ requirements to ensure compliance.

• Enters business license applications data into software system. Adds charges and generates bills to taxpayers within the licensing software. Submits applications for internal review as well as for other City departments review. Receives and completes applications for regulated license types.

• Verifies and Processes change requests such as business name changes, location and/or mailing address changes, and ownership changes in the Enterprise Resource Planning (ERP) system; May reach out to taxpayer for clarification.

• Receives Civil Union Registry registrations and terminations and verifies accuracy and completes processing by entering data into the Civil Union Registry database and filing forms.

• Sorts and distributes incoming mail for the division. Researches returned mail to validate correct addresses and ensure receipt of mail. Reviews data such as names and addresses for accuracy and completes data clean-up as needed. Sorts and files various business licensing documents as needed.

• Performs all other duties and tasks as assigned.

Working Conditions

Mostly office environment.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education: High school diploma or GED.
Work Experience: One (1) year of relevant experience.
Equivalency: Any combination of relevant education and experience may be substituted on a year for year basis.


PREFERRED QUALIFICATIONS:

Demonstrated ability to read, write, and speak Spanish.

At least one year of experience assisting customers in person.

POSITION DETAILS

Job Profile

J0152 - Customer Service Representative

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G102

Hourly Range

$16.50 - 24.75 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Non-Exempt

Position Type

Regular

Time Type

Full time

Department

Business Services Department

Department Link

https://www.tucsonaz.gov/Departments/Business-Services-Department

Background Check:  This position has been designated to require a criminal background check.  The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program p