CLINIC FRONT DESK

Job Summary

Responsible for accurate data entry of patient registration which includes but not limited to greeting patients, collecting demographic, insurance information, co-pays and communicating with other departments.

Essential Functions

• Responsible for the registration of current and new patients. Provides any necessary instructions/directions including insurance co-pays, medical records requests, etc.
• Uses multiple software systems to track patient processing and generates necessary information for billing.
• Must greet customers and visitors in a polite, promptly, and helpful manner.
• Updates patient insurance information and demographics, collects and records co-payments, provides any necessary forms needing completion, and obtains required signatures.
• Offers outstanding patient experience by walking and checking in on patients that might be experiencing extended waiting times.
• Maintains clean and orderly waiting area including beverage area and reading materials.
• Answers phones in pleasant manner, deals with patient (customer) needs expeditiously.
• Coordinates services with other departments.
• Other duties as assigned.

Skills and Abilities

• Ability to communicate clearly in person and on the phone.
• Able to establish/maintain cooperative relationships with patients, families, physicians, employees and other customers.
• Ability to organize and prioritize tasks effectively.
• Navigation and comprehension of computer software systems in an office setting.
• Able to type 30/50 wpm

Physical/Mental Demands

• Work may require hand dexterity for office machine operation, stooping and bending
to files and supplies, mobility to complete errands, or sitting for extended periods of time.
• Sitting for up to 8 or more hours per day while doing computer input and responding to phone questions.
Patient Registration Job Description Revised February 2022
• Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.
• Requires use of computer equipment, fax, calculators, printers, and any other equipment found in an office setting.
• This position requires ability to sit, walk, stand, use hands and fingers, reach with hands and arms.
• May require lifting items seen in an office setting like rims of paper, laptops, office supplies, etc.
• This position requires the inspection of lobby area, greeting station, and check-in on patients.
• Able to mobilize to all SBO locations if needed.

Environmental Working Conditions

• Office setting environment.
• Medium level of exposure to communicable illnesses like the flu.
• Work requiring moderate speed and high degree of accuracy.
• Manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting.
• This position may require to work evenings and weekends.

Standard Qualifications

Education: High School Diploma or equivalent.
Experience: Minimum of two-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.
• Computer and typing skills with a high degree of accuracy.
• Experience with medical terminology is preferred.