Sales Operations Manager, IAMS Workforce

An Amazing Career Opportunity for a Sales Operations Manager!! 

Location: Austin, Texas

Job ID: 40150

 

HID Global is seeking a strategic and analytical Sales Operations Manager to support our Workforce business unit within the Identity and Access Management Solutions (IAMS) division. This role will be instrumental in driving operational excellence, optimizing sales processes, and enabling data-driven decision-making across our go-to-market (GTM) teams. You will collaborate closely with Sales, Customer Success, and Product Management teams to ensure alignment and execution of strategic initiatives that support revenue growth and customer satisfaction.

 

Who are we? 

 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 

Identity and Access Management Solutions (IAMS): 

 

HID Global IAM products protect more than 85 million user identities. 

 

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. 

 

Are you ready to make a difference? Join us and help shape the future of security. 

 

As our Sales Operations Manager, you’ll support HID’s success by: 

• Leading the sales operations cadence including forecasting, pipeline management, and capacity planning.
• Partnering with GTM leadership to analyze sales performance, identify trends, and recommend strategic actions.
• Developing and maintaining dashboards and reports using tools like Salesforce, ORM, and Tableau to provide actionable insights.
• Owning the preparation and execution of monthly/quarterly/annual sales reporting out for roll up to higher levels within HID.
• Driving continuous improvement in sales processes, tools, and systems to enhance efficiency and scalability.
• Collaborating with cross-functional teams to align on sales strategy, territory planning, and quota setting.
• Supporting the implementation of new sales technologies and ensure adoption across the organization.
• Managing CRM data integrity and ensure accurate reporting and forecasting.
• Contributing to strategic initiatives such as GTM planning, sales enablement, and customer segmentation.
• Managing 3rd party license reporting and associated purchase orders or payments via our accounts payable system.
• Conducting win/loss analysis to identify areas of opportunity and improvement in the sales process.
• Serving as a liaison between sales/CSMs and Revenue Operations to communicate any training needs and systems support, and any booking, billing, and compliance initiatives and improvements and needs.
• Championing change management efforts related to new process implementation or system upgrades.

 

 

Your Experience and Background include: