Account Supervisor - RadScience

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Job Summary: 

Real Chemistry is looking for an Account Supervisor join our growing RadScience team! This unique team includes dozens of scientists and artists specifically trained in illustration, animation, interactive media, and immersive experiences - turns complex scientific messages into simple, memorable stories through: Congress experience and scientific visualization. 

This role can be remote in the US or in any of our US offices, including New York City, Boston, or Chicago. 

What you’ll do: 

• Participates in new business opportunities as a support to the Account Director 

• With guidance from the Supervisor, writes/populates the proposals/SOWs in response to client inquiries for new business 

• Serves as day-to-day client contact 

• Builds and maintains client relationships 

• Debriefs with Sr Acct D/Acct D regularly 

• Moderating specific meetings/calls/email communications with client stakeholders, ensuring a client-centered approach to all communications 

• Oversees all notetaking during meetings/calls (internal and client-facing); sends prompt recaps to all appropriate parties 

• Coordinates the resources needed to service project scopes by developing/owning strategic operational plans i.e.) creative briefs, project plans, status spreadsheets, hot sheets, meeting recaps, etc––balancing client expectations alongside the execution of successful work output 

• Follows and implements each client’s Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc. 

• Works in close partnership with PM to ensure the smooth production process of all scopes of work 

• Reviews timelines created by PM to ensure dates align to client SOP and needs 

• Collaborates with PM to meet client submission deadlines and expectations 

• Drives the creation of billable job codes 

• Assists Sr Acct D/Acct D at monthly revenue recognition meetings with any insights that may inform accruals 

• Works with PM to understand project burn against original budget; communicates updates to Sr Acct D/Acct D 

• May mentor/coach and supervise junior staff