Assistant Director, Shared Services - Benefits - Back Office

Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Assistant Director, Shared Services - Benefits - Back Office. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

THIS RECRUITMENT IS OPEN TO CURRENT CSU EMPLOYEES ONLY.

THIS POSITION MAY BE LOCATED AT A CSU CAMPUS OR THE CHANCELLOR'S OFFICE IN LONG BEACH, CA.

Salary

The anticipated salary hiring range is up to $150,000 per year, commensurate with qualifications and experience.

Work Arrangements

This position is approved for a hybrid work schedule, with two days of telecommuting and three days working onsite (in-person) at the designated reporting campus.

Premium Benefits

Comprehensive Health, Dental, and Vision Benefits

Generous vacation plan

15 paid holidays a year

Tuition waiver education program (also applies to eligible family members)

Membership in the California Public Employees Retirement System (PERS)

More details here: Comprehensive Benefits Package

Classification

Administrator II

Position Information

The California State University, Office of the Chancellor, is seeking an Assistant Director, Shared Services - Benefits - Back Office to oversee the day-to-day administration of benefits administration and operations and ensure the accuracy, compliance, and efficiency of back-office processes. This role manages a team of Benefits Specialists, Leads and HRIS support staff to ensure the successful execution of eligibility management, vendor file exchanges, and reporting. The Assistant Director drives process improvements, ensures data integrity, and aligns benefits operations with organizational objectives and regulatory compliance.

Responsibilities

Under the general direction of the Associate Vice Chancellor, Systemwide Human Resources Administration and Shared Services, the Assistant Director, Shared Services - Benefits - Back Office will:

-Supervise and provide direction to Benefits Specialists, Benefits Leads and the Sr. Human Resources Systems Analyst handling benefits processing, reporting, and reconciliation.

-Oversee enrollment file management, eligibility maintenance, and vendor interface processes to ensure accuracy and timeliness.

-Develop, implement, and refine workflows, policies, and procedures to increase efficiency and data accuracy.

-Monitor compliance with organizational policies, bargaining agreements, and regulatory requirements (ACA, HIPAA, COBRA, etc.).

-Partner with HRIS, Payroll, Finance, and external vendors to ensure smooth integration of benefits data and resolve discrepancies.

-Collaborate with campus leaders, CHRS stakeholders, and Shared Services partners to define and align roles and responsibilities for benefits administration within the shared services model, ensuring consistency with system functionality and standardized business processes.

-Oversee the Sr. Human Resources System Analysts coordination of system design and testing of newly implemented benefits functionality in CHRS (PeopleSoft 9.2), including delivered and CSU customizations, to ensure alignment with Shared Services requirements and defined quality expectations.

-Work collaboratively with CHRS Application Development team leadership to ensure recommended business practices, CHRS enhancements and system changes are consistent with the standardization of the shared services model and support campus end user utilization.

-Manage and review reporting activities, audits, and reconciliations to support compliance and organizational accountability.

-Serve as an escalation point for complex operational issues requiring coordination across teams or with external vendors.

-Provide coaching, training, and professional development to team members.

-Identify and implement process improvements, automation, and best practices to enhance operational delivery.

-Manage