Director Retirement Solutions Center - Emerging Markets

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

FINRA License Series 6, 26 and 63 will be required within 180 days of hire

This is a hybrid position located in Columbus Ohio or Scottsdale Arizona and you will be required to come into the office two days per week. 

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

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Job Description Summary

Do you love connecting and building new business relationships? If you have a natural curiosity, are excited about helping people and want to accelerate both your personal and professional growth, we want to know more about you!

As a Director, Nationwide Financial (NF) Solution Center, you’ll provide strategic leadership to the Center’s front line leadership to facilitate and enhance the process of providing exceptional sales and service support to Nationwide customers and partners. You’ll be responsible for the implementation, performance and execution of strategic objectives. Your work will help drives profitable sales growth and customer retention for NF through superior service interactions that acquire, grow and retain profitable business relationships.

Job Description

Key Responsibilities:

• Provides strategic direction and guidance to build, sustain and grow a culture of coaching and development that leads to high performance and engagement, where associates are inspired to provide superior sales and service experiences to Nationwide customers and partners.

• Partners with operations, home office and field sales leadership in developing sales and service strategy for assigned business unit products and services.

• Collaborates with other sales and service directors to develop and execute on a recruiting strategy to attract, develop and retain a high-performing and culturally diverse workforce.

• Establishes, maintains and grows relationships with internal and external business partners in support of Nationwide strategic initiatives.

• Ensures operational excellence and efficient staff management with the goal of providing easy and cost-effective service support to Nationwide customers and partners.

• Provides the strategic direction and framework for front line leaders to successfully create and execute on critical associate management objectives including: talent management, performance management, FINRA licensing, salary planning and administration, training and development, industry and competitive knowledge, workflow and organizational planning, hiring and placement and disciplinary actions.

• Partners with Finance to create, administer and monitor an annual operation budget, which includes preparing staffing projections and ensuring that budget request aligns with NF objectives.

• Directs expense management practices and leads development of solutions to streamline processes and reduce operating expenses.

• Identifies and implements new strategies, technologies and processes in support of continuous improvement and innovation to add further value to the Nationwide customer and partner experience.

• Represents the assigned business unit and makes strategic decisions on various business management teams including: product development, continuous improvement, information technology, external business partners, enterprise-wide committees, etc. Drives the creative and decision-making process when necessary.

• Executes strategic plan initiatives, customer and partner enthusiasm, sales effectiveness and operating plan objectives to meet profitable sales growth goals, customer and partner service metrics.

• Lead a culture of compliance and adherence to all company policies.

• Fosters and champions a culture of diversity and inclusion.

• Manages associates, including performance, salary planning and administra