Registrar - Physical Therapy Kanza - FT - Day
Stormont Vail HealthAbout the role
Position Status:
Full timeShift:
First Shift (Days - Less than 12 hours per shift) (United States of America)Hours per week:
40Job Information
Exemption Status: Non-Exempt
A Brief Overview
Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming manner focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.
Education Qualifications
High School Diploma / GED Required
Experience Qualifications
1 year Experience in customer service. Required
Skills and Abilities
Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)
Identify complex problems, review related information, evaluate options and implement appropriate solutions. (Preferred proficiency)
Knowledge of basic medical terminology. (Preferred proficiency)
What you will do
Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
Complete check-in and admission functions based on service area verifying patient identity.
Complete financial discussions including providing patient estimates and payment collections.
Collecting patient copays and prior balances as appropriate.
Assist patients in completing required documentation and database entry based on service area.
Schedule follow up appointments as appropriate.
Provide and explain all required handouts as appropriate.
Complete basic real time eligibility insurance validation.
Assist with department specific duties such as referrals, RiteFax and answering phones as needed.
Complete various clerical and office duties as required based on service area.
Comply with laws and regulations including maintaining patient confidentiality.
Correct account and visit edits in a timely manner.
Perform all other duties as assigned.
Comply with all policies, standards, mandatory training and requirements of Stormont Vail.
Travel Requirements
10% There is no planned travel associated with this position. However, on occasion, there may be need to cover for an unplanned vacancy at a different clinic.
Required for All Jobs
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned
Patient Facing Options
Position is Patient Facing
Remote Work Capability
On-Site; No Remote
Scope
No Supervisory Responsibility
No Budget Responsibility
Physical Demands
Balancing: Occasionally 1-3 Hours
Carrying: Occasionally 1-3 Hours
Climbing (Ladders): Rarely less than 1 hour
Climbing (Stairs): Rarely less than 1 hour
Crawling: Rarely less than 1 hour
Crouching: Rarely less than 1 hour
Driving (Automatic): Rarely less than 1 hour
Eye/Hand/Foot Coordination: Frequently 3-5 Hours
Feeling: Frequently 3-5 Hours
Grasping (Fine Motor): Frequently 3-5 Hours
Grasping (Gross Hand): Occasionally 1-3 Hours
Handling: Occasionally 1-3 Hours
Hearing: Frequently 3-5 Hours
Kneeling: Rarely less than 1 hour
Lifting: Occasionally 1-3 Hours up
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