OFFICE ASSOCIATE - ROCKFORD CLAIMS

Job Requisition ID: 46604 
Closing Date: 05/05/2025
​Agency: Department of the Lottery
Class Title: OFFICE ASSOCIATE - 30015 
Skill Option: Keyboarding 
Bilingual Option: None
Salary: Anticipated Starting Salary $3,852 monthly; Full Range $3,852 - $5,046 monthly
Job Type: Salaried
Category: Full Time 
County: Winnebago
Number of Vacancies: 1
Bargaining Unit Code: RC014
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Do you love working with the public and making dreams come true? The Illinois Lottery is hiring an Office Associate to work in the Rockford Check Writing and Claims Office. The successful candidate will work in a fast-paced environment, pay close attention to detail, and provide excellent customer service to Lottery players. If you want to spend your day making people happy, the Illinois Lottery encourages you to apply for this position.

 

Essential Functions

• Prepares, verifies, enters, and edits instant, online, and eclaims, for payment to Lottery winners.
• Explains and interprets rules, regulations, and procedures to winners, non-winners, and the general public.
• Answers incoming telephone calls from the public, financial institutions, winners, players, officials, retailers, Lottery Sales Representatives, and others regarding prizes, validations, and check writing activities, or directs them to other professional staff if required.
• Performs a variety of complex clerical duties including composing and/or editing a variety of responsive or procedural letters and memos for the general public, government officials, and others on matters pertaining to prizes.
• Maintains logs and records of daily activities, validated winners, check writing reports, etc.
• Establishes and securely maintains confidential, general, subject, alphabetical, and follow-up files.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

 

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires the ability to keyboard accurately at 45 WPM.

 

Preferred Qualifications

• Prefers two (2) years of experience utilizing office practices, procedures, and programs.
• Prefers ability to prepare written communication utilizing proper grammar, spelling, and punctuation.
• Prefers ability to perform basic mathematics.
• Prefers ability to learn basic agency programs, rules, and regulations.
• Prefers abil