Salesforce Service Cloud- Senior Product Owner
CapgeminiAbout the role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location
This is a hybrid role based in Chicago, Atlanta, Dallas, Houston, Austin.
About the job you're considering
Product Owners balance business strategy, user needs and development. Capgemini Product Owners often operate in a proxy role for the client. They communicate a compelling product vision and roadmap; create and continually refine a backlog and help the team prioritise work that delivers the most value. They continuously explore, innovate and experiment to bring new ideas to the product. They motivate the team to release, inspect and adapt a constant flow of features, ensuring that the product remains usable, valuable and feasible.
Your role
Main responsibility is to manage product backlog, define product vision (alongside Product Manager as primarily responsible), and act as liaison between business and development team
Salesforce Scope:
- Service Cloud knowledge a must have
- Experience Cloud knowledge desired
- Content Management a must have
- SSO / Authentication for external users
- Integrations to internal on prem/cloud solutions
Your skills & experience
Prioritize and manage the User Story level product backlog through constant updates, be available to dev team to answer questions on client needs/views of how the team is configuring new features
Accept and groom user stories and ensure that appropriate tasks are under user stories including testing and deployments
Consistently deliver on artifacts such as user stories, business requirements documents, Business plan/roadmaps
Report out to stakeholders and greater team meetings on KPI's and current status of work
Outline goals for each PI through intensive PI plans
Coordinate with the other teams to ensure on-time and efficient delivery in consideration of open dependencies. This includes attending all PO syncs and various meetings
Work to schedule demos at times that the developers can join to provide the demo. If developers are not available, demo yourself
Assist in facilitation of various workshops to uncover use cases for implementation
Ensure constant communication as liaison between client, platform architects and development team, leading discovery and working sessions
Help with development/deployment work when necessary
Update weekly status report (WSR) and attend internal team meetings
Help coordinate Copado deployments if needed to deliver on time.
#LI-SB1
The base compensation range for this role in the posted location is: $82,082 - $193, 440.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
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