Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

See Yourself in our Team:

The American Express Network enables over $1.2 Trillion in annual spend and serves card Issuers and Acquirers in over 170 markets worldwide. The Network and Acquiring Services (NAS) team is driving a strategic, multi-year transformation to modernize the Network crafting innovative products, services, and capabilities that will anticipate the needs of customers by enabling more types of payments.  Find your place in product on #TeamAMEX.

We are seeking a superstar product manager to join us as Senior Manager, Digital Product Management - Token Services. This person will be responsible for evolving our token product suite by building our next generation of token products and underlying capabilities that increase checkout conversion rates, increase customer spending and engagement, while enhancing the payments experience for our issuing, merchant and acquiring partners.

How will you make an impact with this role?

This individual will serve as a product champion, responsible for evaluating and identifying product(s) and/or features to be delivered to our customers. They will work with cross-functional teams in an agile environment to manage the end-to-end product lifecycle of our Token services, including defining product strategy, enhancing features to meet partner needs, driving technical implementation and go-to-market execution, progressing emerging token use cases, and influencing payments industry bodies on defining standards.

• Design new products, features, and experiences for target customer personas leveraging external and internal data and insights.

• Define business requirements and collaborate with partner delivery teams to refine product features. Partner with architects and engineers to identify technical solutions, assess tradeoffs, and deliver product features/platform capabilities.

• Collaborate with internal teams to shepherd product enhancements through new product development processes and advocate to create the best customer and business outcomes.

• Define and track product metrics and KPIs and collect customer feedback to continuously improve the product and refine feature backlog.

• Collaborate with stakeholder teams to deliver go-to-market strategy and coordinate execution across marketing, sales, partner enablement, and servicing.

• Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution.  Represent network interests in leading external industry forums.

Minimum Qualifications

• Experience: 5+ years in product management or product development, identifying customer needs, driving seamless delivery and go-to-market enablement, and managing product economics.
• Strategic thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions and build cons