Sr. Manager, Digital Product Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Aetna Health is transforming health insurance and wellness via digital software products that enable a best-in-class self-service experiences and member engagement. This team is responsible for the development of road maps to meet Aetna’s digital strategies and operational imperatives as well as execution of the roadmap capabilities.  Aetna Health uses the latest design approaches, technologies, and processes. 

As a Senior Healthcare Product Manager /Product Owner within the Healthcare Benefits (HCB), you will be accountable for delivering a complex, end to end integration products that enable our members to successfully complete self-service tasks.  Your work will directly impact Aetna’s digital first goals and contribute to an overall reduction in phone calls from our members for routine inquires.  To achieve this, you will have a unique role as a product owner, responsible for leading a server team; and a product manager and creating a member self-service digital end to end journeys that leverage A.I. ; are easy, transparent, and cohesive.  You will do this through: 

Product Backlog Ownership, User Story Development, and Prioritization in an Agile/ Safe environment

• Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver.
• Facilitates agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team.
• Define epics, features and partner with respective product managers and engineers to define user stories, identifies dependencies, and works with teams to size ahead of future quarters.
• Ensures that incremental learnings from product delivery are prioritized in the backlog.
• Lead the server engineering team to success by working across groups to drive discussion & engagement, create & track user stories in a SAFe/Agile framework.

Product Value, Cross-Functional Leadership, and Stakeholder Management

• Sets the direction and provides continuous feedback for discovery work, ensuring that the product team is focused on continuous exploration.
• Understands market and customer needs through partnership with business & customer insight teams.
• Accountable for showcasing the product teams’ delivery and final output to stakeholders.
• Interface and partners with Product Strategy to communicate progress, insights, and risks across the business, specifically with key stakeholders.
• Seeking out and applying knowledge related the end-to-end business processes that are being enabled for digital self-service.
• ensuring internal product stakeholders needs /expectations are met and promote transparency by effectively communicating both within and across our teams.

Trend Monitoring and Product Performance

• Uses performance data to establish feedback loops to continuously develop new insights and hypotheses about product health. Key metrics include core Leading and Lagging indicators, Technical Health, Customer Feedback (and/or other appropriate metrics).
• Tracks product OKRs to understand progress towards outcomes and KPIs to understand product health, socializes progress, and consistently reinforces objectives and alignment with solution-level or portfolio outcomes.
• Coordinates product launches, including beta testing, user feedback collection, and product documentation.

• Managing through ambiguity and complexity to take calculated risks to solve problems and achieve challenging goals.

• Asking the right questions to get to the root cause to define problems before moving to solutions.

Required Qualifications

7+ years of digital product ownership or management, experience with roadmaps, driving deliverables, partnering with key stake holders, strong technical knowledge of products and systems.

7+ years of experience with Agile / SAFe / Kanban experience.

5+ years supporting services, back-end application, or platform teams.

5+ years of experience working directly with software engineering teams.

5+ years of experience with healthcare operations digital product strategies and/or s