Life Safety / Security Communications Specialist

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves  - Providing excellent customer service, the Public Safety/Communications Specialist is responsible for receiving and dispatching emergency and non-emergency calls, the monitoring of access control systems, critical system alarms, surveillance camera systems and fire alarm monitoring in a fast paced private sector multi-discipline operations center. By maintaining situational awareness of critical events, the Communication Specialist supports facilities and engages global business continuity teams to ensure the safety of personnel and company assets. The Public Safety/Communication Specialist is responsible for interacting with security, EH&S, facility operations, and crisis management professionals to ensure the appropriate response to and mitigation of critical incidents.

What is your day to day?  

• Research required information using available resources.

• Identify and escalate priority issues.

• Identify areas of opportunity and utilize skill/knowledge to suggest improvements.

• Route calls to appropriate resources.

• Complete all assigned call backs.

• Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls, provide pre-arrival instructions, and dispatch resources.

• Process emergency calls for security, fire, EMS, and HazMat incidents, determine priorities, and dispatch emergency services per protocols.

• Liaison between BMS/JLL site EHS, Facility and Corporate Security personnel and state/county EMS and Law Enforcement during incidents/emergencies.

• Create and monitor work-orders for multiples sites using Corrigo.

• Monitor access control systems and assign appropriate resources to investigate alarms.

• Adhere to business unit specified client driven standards.

• Complete data entry using multiple work request applications.

• Monitor video surveillance systems.

• Monitor and operate multi-site radio system.

Desired experience and technical skills

Life Safety         

• Utilize the Critical Event Management platform to disseminate urgent messages to key stakeholders and staff and account for personnel in the wake of a major event.

• Monitor/dispatch and impair fire systems for multiple sites.

• Communicate with third party monitoring companies of fires systems for multiple sites.  

Reporting          

• Utilize a CAD system for dispatches and incident reporting.

• Complete Incident Reports as required.

Other   

• Complete and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification.

• All other duties and tasks assigned.

Work Schedule: Pittman Schedule - Employees work a two week rotating 2-2-3 schedule.  One week the employees will have two days on followed by 2 days off and then three working days. The second week will be two days off followed by 2 days on and then three days off. The work hours are from 7 AM - 7 PM.

Shift Differential: 8% & 10%

Required

• High School diploma or equivalent

• Proficient in Word, Excel and other Microsoft Office Suite programs

• Strong organizational and management skills

• Ability to multi-task and work both in a team and independently

• Ability to function effectively in a dynamic work environment

• Excellent interpersonal skills; strong emphasis on customer service

• Excellent business writing and verbal communications

• Strong analytical ability

• Detail oriented

• Ability to sit for long periods of time

• Willing to work 12 hour shifts on days, nights, and weekends and mandatory overtime.

• Essential employee required to work during holidays and site closures

Preferred

• Assoc