Account Executive- Commercial Lines- Birr

<p><strong>Sales and Activity Management:</strong></p><p>• Responsible for Client insurance<br/>requirements including inviting, securing<br/>and documenting renewal as well as midyear<br/>alterations and claims handling in line<br/>with agreed protocols and procedures<br/>• The achievement of an individual Income<br/>Budget<br/>• Provide Account support to Account<br/>Director(s) on set clients or on ad hoc basis<br/>as requested<br/>• The achievement of other upsell / cross sell<br/>targets<br/>• Ensure agreed processes are followed in all<br/>matters<br/>• Manage aged debt and premium collection<br/>• Comply with all management audit<br/>requirements<br/></p><p><strong>Customer Relationship Management:</strong></p><p>• Build effective working relationships with all<br/>customers by establishing trust, anticipating<br/>needs, sharing information and meeting<br/>commitments<br/>• Deal with any issues that customers may<br/>have with queries, quotes etc.<br/></p><p><strong>Customer Service:</strong></p><p>• Portray a professional image to meet or<br/>exceed customer service standards<br/>• Take personal responsibility for delivering<br/>the highest level of accuracy and quality in<br/>your work<br/>• Deal with requests and enquiries from<br/>customers, staff and management in a<br/>professional and timely manner<br/></p><p><strong>Team Collaboration:</strong></p><p>• Work closely with designated Account<br/>Director(s) if applicable.<br/>• Working as part of a team environment to<br/>ensure all customer needs are met<br/>• Working together to ensure the team is on track to meet monthly and yearly targets<br/></p><p><strong>Compliance:</strong></p><p>• Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards<br/></p><p><strong>Requirements:</strong></p><p>• Minimum APA qualified and working towards Cip qualification<br/>• Candidate must demonstrate the ability to work in a team environment<br/>• Strong communication skills is essential<br/>• Possess a positive, can do attitude with the ability to adapt to and embrace change<br/>• Attention to detail<br/>• Possess the ability to manage deadlines &amp; prioritise workload<br/>• Demonstrate good technical &amp; product knowledge<br/>• The ability to prioritise workloads and adapt to unforeseen events<br/>• A good degree of personal organisation and a structured approach to time and resource management<br/></p><p><strong>Person Specification:</strong></p><p>• CIP Preferable<br/>• Previous Open I experience<br/>• Proficient in Office, including Outlook, Word &amp; Excel<br/>• Friendly and assertive manner on the phone<br/>• Ability to develop relationships with insurers and clients<br/>• Willingness to learn &amp; develop<br/>• Strong work ethic</p>