Inside Sales Associate

The Company

Wolfe, LLC, is an e-commerce company, located in Pittsburgh, PA, focused on next-generation gifting business models.

We are well known for being the company that started the first coupon website in 1995 which sold to a public company in 2000, at the peak of the dot-com era, when we were delivering 20 million page views per month. We then built Direct Response Technologies; grew it to 70 employees; and sold it to Digital River in 2006. We spun off Jambo Media with our tech team and sold it to Undertone in 2012.

We built and focused on GiftCards.com from 2006 to 2016 and sold it to Blackhawk Network. We had over 100 employees whom have shared in our profits.

Today, Wolfe Companies include several brands that are revolutionizing gifting, such as Gift Card Granny, PerfectGift, GiftYa, Give InKind, and Reaf Marketing. We have roughly 160 employees and contractors. We are experiencing triple digit growth year over year. We prioritize a positive work environment and culture, which helps us maintain a high-performing and cohesive team. To ensure the effectiveness of our initiatives, we use tools like OfficeVibe and Bonusly, organize team parties and off-sites, and have clubs that support a diverse, remote-first culture.

Company and Executive Team Recognitions:

• 2022 Smart 50 Award
• 2022 First place - Fast 50 Growing Companies Pittsburgh, Pittsburgh Business Times
• 2020 Best Places to Work by the Pittsburgh Business Times
• 2019 Carnegie Science Award Recipient, Entrepreneur Category
• 2017 Outstanding Entrepreneur Award Winner by the Pittsburgh Venture Capital Association
• 2015 Business Times Diamond Award Winner
• 2015 Business Ethics Award Winner

The Role

This role will be within our GiftYa sales team which is responsible for B2B sales & servicing of clients who purchase our e-gifting platform products.

You will report to the Director of Sales and be the front line to our corporate clients/new client business.

An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. This includes responding to new leads within our internal service level requirement, assisting these businesses with product & pricing related questions, and include the industry’s highest level of prompt, professional and personal service. Building durable client relationships and assisting with online purchases, walking them through our new client onboarding procedure.

We’ll provide ongoing in-depth training to ensure your success and a steady flow of new clients. In return, you’ll bring a passion for extraordinary service, strong attention to detail and documentation, with a proven ability to help clients purchase again and again.

If you aspire to contribute to a cohesive results-driven team with exceptional potential for growth, we’d like to hear from you today.

Responsibilities:

• Communicating with clients, making 25-50 outbound calls to potential customers per day, and following up on leads.
• Fast response to inbound GY Leads. Respond within 5 minutes.
• Develop meaningful relationships with clients to encourage trust and loyalty.
• Keep in touch and follow our sales cadence to ensure follow-up.
• Move deals through the pipeline and get clients onboarded.
• Assist with other sales, as needed.
• Understand customer needs and requirements.
• Understand and demonstrate the product to the client.
• Identify long-term client opportunities.
• Document client/prospect activity and notes in our CRM tool.
• Provides and prepare information for reports in a timely manner.
• Attends all sales meetings and training session as required by manager.
• Meet sales goals and objectives set by leadership.

Qualifications:

• At least three (1-3) years of inside services/sales experience.
• Strong customer service skills.
• Advanced Written and Verbal Skills.
• Strong problem-solving skills.
• Proficient in Microsoft Office suite. Able to use Mac.
• Intermediate to advanced Excel, Word, and Outlook skills.
• Ability to analyze and solve problems.
• Strong organizational skills.
• Ability to thrive in a fast-paced and dynamic environment while managing shifting priorities.
• A superior degree of professionalism and integrity and ability to securely handle confidential information in a PCI-compliant environment.
• Must possess qualities supporting the company values of drive, teamwork, caring and integrity.

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