Commercial Property Claims Specialist II

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.  The candidate selected for this opportunity should be able to report into the following North American Claims office: Atlanta. 

 

The successful candidate will handle single and commercial property claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

 

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity ideally would be located at our Schaumburg, IL corporate location, and we will consider a remote location for a well-qualified individual.

 

In this role you will be responsible for:

 

• Documenting claims files by accurately capturing and updating claims data/information in compliance with best practices for commercial property claims of moderate to high exposure and complexity.
• Exercising judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
• Working to have a timely resolution to claims by developing case strategy; developing a case evaluation and escalating issues as appropriate.
• Establishing timely reserves and performing ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
• Assessing damages by calculating applicable damages or range of damages allowed by law.
• Negotiating settlement of claim by establishing appropriate negotiation strategy and using available tools and resources within authority limits.
• Meeting quality standards by following best practices

 

Claims Specialist II Basic Qualifications:

 

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area
  OR
• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
  OR
• Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area
  OR
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area
  AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

 

Preferred Qualifications:

 

• Property Claims handling experience
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem solving skills
• Solid time management, prioritization and multi-tasking skills
• Experience collaborating in a team environment and building cross functional working relationships
• Adept in identifying and explaining complex financial and/or actuarial concepts.
• Ability to determine the scope and exposure for moderately complex claims
• Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims
• Ability to develop and execute a negotiation strategy and plan for resolution
• Ability to identify subtleties in customer/client and/or business partner interacti