Program Manager - Womens Services Residential Program

Position Summary:

Contributes to the successful achievement of the organizations mission and strategic initiatives by providing leadership, oversight, evaluation and direction of program supervisors to assure tasks are completed & schedules are maintained. Assures programmatic requirements are met based on various oversight/funding entities: DBHDD, CMS, HUD, DCA. Provides budget oversight & monitoring and also development & monitoring of programmatic & financial outcomes reports. Assures staff is appropriately trained and current in training. Provides Human Resource management skills (in conjunction with HR Dept.)

Duties and Responsibilities:

• Supervises and plans work of assigned staff.
  • Ensures program compliance with all federal, state and local licensing and operating standards.
  • Develops, implements and maintains program policies and procedures as needed.
  • Continuously evaluates service delivery effectiveness in meeting the needs of consumers.
  • Continuously monitors existing operated and contracted sites in accordance with established guidelines.
  • May procure or develop new sites based upon identified consumer population needs.
  • Makes site visits to assist in the implementation of programs and monitors the use of resources as necessary.
  • Thoroughly conducts, or delegates the assessment of programs; provides feedback and recommendations based on findings and in accordance with established policies and procedures.

• Manages human resource and employee relations functions.
  • Works cooperatively with appropriate staff to identify potential candidates for placement.
  • Works with parents/families of consumers to assess and determine consumer needs in a community/family placement setting.
  • Develops an effective individualized placement plans for consumers.
  • Effectively monitors consumer behavior and progress for placement suitability.
  • Assigns a case manager to each program consumer to ensure services delivered meet identified consumer needs.
  • Assesses needs of target population through proficient and thorough use of surveys, literature searches, focus groups and other research methods.
  • Meets program deadlines for all assessment tasks.

• Establishes and maintains relationships with other agencies and organizations in the community in order to meet community needs and prevent duplication of services.
  • In accordance with program criteria and established guidelines, identifies and/or interviews potential residential providers for consumers.
  • Secures all needed support services for consumers.
  • Continually assesses each placement for quality and effectiveness of services delivered.
  • Continuously monitors client placements for acceptability and if needed, takes steps to remove clients from unacceptable placement situations.
  • Obtains and/or monitors eligibility for SSI and/or other subsidies for consumers.

• Evaluates the provision and quality of recommended services to assure co