Technical Product Manager - Patient Outreach, Remote

As a Technical Product Manager for Patient Outreach, you will be a key member of the team that designs technical, service and content solutions to support Aledade’s various patient outreach programs and services.  The Technical Product Manager works alongside business owners, data analysts, designers and engineers to define project goals, solution scope, implementation approach, and rollout plans.  They are the interface between strategic business owners and development and ensure that Aledade creates a high-quality product with the ability to scale. 

You will drive the development and optimization of innovative voice outreach solutions leveraging AI and other advanced technologies to engage patients and integrate seamlessly into existing clinical workflows. Your work will directly impact how patients connect with their care teams, while also empowering internal call center staff with tools and processes that streamline workflows and enhance efficiency. In this role, you will influence both tactical implementation and strategic direction, driving initiatives that strengthen patient outreach, improve operations, and support better care outcomes.

Primary Duties:

1. Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective. 

2. Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback

3. Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.

4. Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.

5. Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.

Minimum Qualifications:

• 5+ years of product management experience in technology, technology-enabled services industry, or a SaaS product.

• Experience using data and primary research to inform solution design and build internal business understanding.

• Experience with and understanding of the software development lifecycle and software development methodologies.  Preferably experience with Agile / Scrum teams.

• Product development experience in the context of the development of a healthcare technology product.

Preferred Knowledge, Skills and/or Abilities:

• Experience working in call center environments and implementing initiatives to improve efficiency and effectiveness.

• Background in patient engagement programs or similar customer interaction initiatives, particularly in healthcare settings.

• Hands-on experience with AI-driven voice technologies and other advanced communication tools and applying them to create more personalized, effective, and scalable patient or customer interactions.

• Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise.

• Knowledge of healthcare administrative and clinical data sets, including demographic, financial and clinical data.  

• Basic understanding of healthcare administrative or clinical workflows for inpatient, ambulatory or ancillary services.  

• Experience working with EHR, practice management, revenue cycle or population health products.

• Experience with clinical quality measurement and corresponding data sets.

• Knowledge of SQL, ideally with PostgreSQL experience.

Physical Requirements:

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.

Who We Are:Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if y