Customer Engagement Marketer

Department: Marketing

Employment Type: Full Time

Location: Remote, USA

Compensation: $50,000 - $60,000 / year

Description

We have an exciting entry-level opportunity for a motivated and creative Customer Engagement Marketer to join our US-based Marketing team. Do you want to help us define our communication strategy? Are you results-oriented and comfortable identifying areas of opportunity with data and experiments? 


You will be driving a positive customer experience through targeted communication via email, push, SMS, and in-app messaging. You’ll build and scale multi-channel communication flows, run A/B testing and experiments, ideate creative assets and write copy, and identify the best-performing campaigns to help us better reach and communicate with our current and prospective customers. 


You will be a key member of our growth marketing efforts, as you help drive acquisition and retention through your campaigns. As a small and ambitious team, you’ll have ample opportunity to learn and grow as we expand the business and take on new projects.

What you will be doing:

• Build communication campaigns across email, SMS, push, and app messaging, including content development, cadence strategy, and testing/optimization. 
• Create and manage organic content to be shared across social channels
• Manage customer referral program
• Increase retention by analyzing our marketing funnel and churn points, and running targeted experiments.
• Work across the organization to ensure alignment and coherent marketing strategy, reporting learnings to the marketing team and leadership, and making recommendations based on the information you gather.
  
  

Skills, Knowledge and Expertise

• Bachelor's Degree in Marketing, Communications, Business, or a related field
• A keen and organized marketing mind with an appetite to learn new strategies and channels
• Ability to ideate and build logic-based communication flows
• Interpersonal skills to work with tech and product teams
• Ability to focus on KPIs while building a strategic approach, analyze information, provide clarity back to the business, and take ownership of outcomes.
• A bias for action and drive for results: You are outcome-focused with a strong vision for personal and company success, with outstanding project management and organizational skills.
• Ability to break problems down into manageable pieces to address specific goals.