Product Growth Director

At Syncro, we are a small team crafting software applications to help small businesses be successful.  Our software provides a platform for Managed Service Providers to do job tracking and ticketing, SLA Management, invoicing, and integrations with tons of online tools.  We are a different kind of software company — we know that making the lives of our customers easier and more fun is the way to build great long-term relationships while  having fun creating and inventing along the way.  We value people, creativity, trust, and diversity which inspires success and happiness in the lives of our employees and customers.

Syncro is looking for a Product Growth Director to grow and contribute to the innovation of our product within the Syncro platform. In this cross-functional role, you will report to the Chief Product and Technology Officer and work closely with our product management, engineering, marketing, customer success, and sales teams to drive self-serve product adoption and increase data driven decisions for product growth.

What You'll Be Doing:

• You will have a deep understanding of our partners across all different segments through data and research and use this to drive decisions on Product Led Growth
• You will think across the end-to-end journey from trial through full adoption and develop a strategy for when and how we engage partners to drive conversions and successfully address awareness / education gaps and friction points in the most effective way 
• You will meet with our partners regularly to understand their needs and market conditions
• You will be the owner of in-product data to determine adoption metrics and usage within the Syncro platform
• Work closely with the Product, Engineering, Marketing, Partner Success, & Sales teams to drive self-service product & add-on adoption, and improve retention for our current Partners. 
• You will be the owner of our NPS and other customer health scores that you may create

What we're looking for:

• 3-5 years experience in the MSP (Managed Service Provider) space with ideally some experience with PSA / RMM and/or with cybersecurity and endpoint management.
• You have previous experience working directly with customers and are comfortable engaging with them to understand root problems
• Great at analyzing data.  You enjoy creating KPIs and looking at numbers to understand how a strategy is working and find opportunities for improvement.  
• You have an ability to synthesize different perspectives and make recommendations and decisions with incomplete information and ambiguity with metrics to define success
• You think strategically and act tactically.  You have the ability to define a vision and translate it into detailed and actionable plans and execute on them.
• Creativity, agility and speed - you will continually work on new ideas and pivot when things don’t work or scale with speed when they do
• Team player and strong collaborator who can engage stakeholders for input, validation and driving strategic decisions.  
• Experience with leading teams and cross functional projects

What you can expect from us:

• Remote first policy: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives!
• Equity Appreciation Program: Syncro offers an equity program so everyone can benefit from the growth and success of the company 
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 50% company match up to 3% of your annual salary.
• Health Insurance: Syncro covers 94% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

Salary Range: $160k-$210k USD (Targeting midpoint of $185k)

Syncro is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.