Manager, Talent Management & Development - Latin America & Caribbean

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Are you a designer, builder, and change agent?  Are you passionate about creating a high-performance growth culture?  Are you motivated by a diverse and inclusive environment that unleashes the potential in everyone, everywhere?     

Come join the Talent team as we help write a new story for Visa and reimagine the world of work.    

The Latin America and Caribbean (LAC) Talent Management & Development team creates the insights, strategies & practices required to unlock the full potential of our teams and talent, and ensure we have the leadership needed for the future of Visa.  This role is for a strong team player who is motivated by high visibility work that impacts how our people continuously develop and perform to high standards to achieve Visa’s organizational strategy and ongoing success.  

The LAC Manager of Performance & Development will play a critical role implementing solutions that drive high performance and growth at Visa. You will be responsible for flawlessly driving talent management processes in the LAC region, using tools and frameworks from the Global COE. By leveraging strategic thinking, collaboration, data driven insights, and stakeholder engagement, you will ensure that our performance management, development planning, and promotions practices align seamlessly with our organizational objectives, positioning Visa with a high performing workforce and strong people leadership practice.  

The LAC Regional Talent Management and Development Manager will report to the Regional Talent Management & Development Lead partnering closely with the Regional PBPs and PAs, I&D, and Talent Acquisition.     

Essential Functions:

•  Essential Functions:  

• You will be accountable for supporting and driving a variety of Visa’s performance management and development processes, partnering closely with PBPs and PAs and ensuring leaders and employees are clear on the philosophy, purpose, process, tools and expectations for our enterprise talent cycle. You will act as primary point of contact and subject matter expert (SME) for processes and reporting details related to our core Talent Management practices (e.g. ERP, OKRs, AR, OTP, Succession Planning, etc.)  

• You will take a ‘client first approach’ and enjoy working in a consultative way with key stakeholders across the People Team and business to integrate relevant talent practices and new initiatives seamlessly across the employee lifecycle. You will provide proactive communication and reactive support to PBPs and PAs across the region as they navigate talent management processes, systems and tools throughout the year.  

• You will coordinate and maintain centralized tracking and calendaring of LAC regional talent discussions for annual review, promotions and OTP in alignment with broader global timelines, ensuring timely completion and open communication with global functions.  

• You will run reports, conduct analysis, provide insights, build presentations and provide documentation of talent reviews, succession planning, talent cards, performance ratings, promotions decisions, and development plans for high-potential employees, leveraging consistent templates in preparation for roll-up reviews with our Leadership teams.    You will also support running ad-hoc reports or creating talent presentations as required.  

• You will engage with TM&D COE leaders to complete user testing and provide input on design enhancements to Talent Management & Development programs and practices, ensuring regional nuances and perspectives are being considered into our processes, analytics approaches, and systems.  

• You will work closely with LAC Regional TM&D Lead to provide SME guidance, education, and change management to ensure quality execution and consistency of processes and programs from the global Talent Management & Development and Org Design teams.  

• You will monitor and report on key talent metrics and analytics to assess adoption of TM&D solutions, evaluate effectiveness of programs and practices, and help inform opportunities for improvement across the region. You will design regional reports that reflect the out