Manager, Vendor Relations

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Description / Qualifications

Job Summary

Responsible for the execution of the VMO Framework for White Cap. Serves as the point of contact for the primary centralization of both IT Business (CIO), vendor metrics, vendor compliance, enterprise leverage and the core process for engaging external resources.  Coordinates the procedure for guiding the IT Business from resource initiation or assets needed through vendor project start-up or asset acquisition.  Works closely with the IT Business community to leverage the VMO program fundamentals including vendor slates, contract leverage, cross-business synergy, historical best practices and well-defined process elements.

Major Tasks, Responsibilities and Key Accountabilities

• Manages IT Business and vendor metrics including regular collection, evaluation and interpretation, consequence execution, and vendor coaching.

• Maintains and modifies the ‘golden rules’ of external resourcing for White Cap.  Works with the CIO and TMO leader to align rules with their strategy and changing business requirements.

• Manages and maintains the CIO rhythm for the Watchlist process. Educates and guides IT Business community through the process and prepares for one-on-one interactions with the CIO to discuss Watchlist exceptions.

• Works with IT Verticals to address and mitigate watchlist exceptions.

• Executes ongoing units-of-work in the area of Contract Management including establishing NDA’s and MSA’s as needed along with SOW’s guidance through standard processes.

• Engages with IT Business community through their VMO Council representatives to keep a pulse on new initiatives, project performance, and strategic opportunities with program vendors and value-add offerings.

• Partners with the Acquisitions Services group to fully integrate incoming business into the defined VMO Program.

• Evaluates optimum model type for software and hardware agreements.

Nature and Scope

• Solutions require analysis and investigation.

• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• 8+ years' experience in contract management and process management.
• Strong leadership and project management skills.
• Skilled in analytical techniques, practices and problem solving.
• Experience with influencing IT businesspeople.
• Understands the IT software professional services market and applying knowledge to continuously improve White Caps IT Sourcing environment.
• Experience in negotiation of IT software, hardware, and professional services contracts.
• Strong ability to communicate (written and verbal) with IT users and business leaders to understand requirements, while enforcing processes and procedures.
• Proficient with Microsoft Suite.

This is a hybrid position based in our Field Support Center in Doraville, GA.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.