Jack In The Box - Restaurant Management

Overtime Classification

Exempt

Full / Part Time

Full Time

Reporting Location

Commerce, CA

Wage Band: 

70,304 - $85,000 / year

Reporting To Manager

District Manager

Legal Entity

KIND RESTAURANT GROUP, LLC

 

POSITION SUMMARY  

The Restaurant Manager is responsible for supervising and managing the operations of two or more Jack in the box restaurants. 

The Restaurant Manager is responsible for ensuring that each location consistently delivers exceptional service, maintains high standards of quality and cleanliness, and meets or exceeds financial performance goals.  The Restaurant Manager creates an exciting, positive, and rewarding culture in our restaurants through dynamic, inspirational leadership.

The  Restaurant Manager must use acumen and discretion to make sound management decisions in the best interest of the business and will be held accountable for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. 

This role is ideal for a results-driven leader with a proven track record in multi-unit management, team development, operational excellence, and customer satisfaction. 

KEY DUTIES/RESPONSIBILITIES:  

 

Multi-Unit Leadership  

• Provides oversight and strategic leadership to multiple restaurant locations, ensuring consistent execution of brand standards and operational procedures.

Internal Service  

• Implements and maintains the Company’s culture and inspires all team members to greatness. 

• Recruits and hires restaurant employees; audits training completion; recommends promotions and pay changes

• Implements and manages systems for training employees and identifies and develops internal candidates for career development opportunities. 

• Creates a restaurant environment that is “employee friendly,” fun, clean and safe.  

• Treats all employees with respect, kindness and dignity; and regularly recognizes and rewards employees. 

• Provides constructive feedback to aid in job performance and career development. 

• Understands and utilizes Company systems, processes, and tools; and complies with all Company policies and state and federal laws and regulations.  

• Reviews employee performance and practices and modifies as needed to continuously improve the guest experience. 

• Oversees food and packaging inventory management and monitors waste.

• Ensure completion of building and equipment repairs and maintenance 

• Approves employee schedules, monitors and audits compliance with wage and hour and other labor laws

• Audit and verify daily deposit records

• Performs other related duties, tasks and responsibilities as required and assigned.

 

External Service 

• Creates a fun and friendly environment that overdelivers on customer satisfaction and makes guests want to return again and again.  

• Oversees and supports the operational activities of onsite managers at multiple locations to achieve excellence in restaurant operational performance. 

• Ensuring proper training and holding the employees accountable for consistently delivering excellent guest service and food quality in adherence with Company and brand systems, procedures, and policies. 

• Oversees and ensures resolution of guest incidents; manages material guest incidents  

• Ensures the management team and crew understands and operates all systems correctly. 

• Monitors and oversees the maintenance of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.  

• Performs other related duties, tasks and responsibilities as required and assigned. 

Financial Performance

• Responsible for maximizing the financial performance of each overseen restaurant.  

• Implements programs and develops initiatives to gro