Concierge- On Call - Mandalay Bay
MGM Resorts InternationalAbout the role
THE JOB:
As a Concierge, you will contribute to fabulous guest experiences with your welcoming smile and customer service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories that they can carry with them well past their stay with us
THE DAY-TO-DAY:
Professionally and expeditiously process all guest requests
Promote, up-sell, and cross-sell all MGM Resorts venues and shows
Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges within
Commitment to ongoing knowledge development of citywide offerings
Establish a professional network within the hospitality community
Stay up to date and knowledgeable on other departments/entities policies and procedures
Multitask in various systems simultaneously to fulfill guest requests
May check in/out hotel guests
Perform other job-related duties as requested
The IDEAL CANDIDATE:
At least 21 years of age
Previous guest-facing customer service experience, preferably in a resort setting
Ability to multi-task in a high pace environment
Ability to work a variety of shifts, possibly including weekends and holidays
Proficiency in computer or ticketing systems is a bonus
Has current knowledge or the ability to obtain current knowledge about Las Vegas preferred
SCHEDULE:
On Call
STARTING PAY RATE:
$19.00 per hour + Commission
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
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