Jobs and Careers

Senior UX Researcher

UKRemotefull_timeVerifiedPosted 19 Mar 2024

💰 $244,800/yr($114,200/yr – $244,800/yr)

About the role

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

UX Researchers collaborate with our Product Designers, Product Managers and the rest of the community to assist in determining what features should be built, behave and priorities. Not only will you conduct your own research, usually foundational and/or problem/solution validation, you’ll also help to set the guardrails for the PM’s and Product Designers to run their own research. Research is highly valued at GitLab so instead of trying to justify the value of research, you will instead build strong relationships with your stakeholders and dive deep into the tech to help guide their decisions.

You will be partnering with our Create team, who focus on some of our key products including Code Creation and Code Review.

Here are some links you will find some useful information on:

What you’ll do

Become an expert on the users within your allocated area of coverage: know how they use GitLab, their pain points, their workflows, etc.
Collaborate with Designers, Product Managers and Engineers on research projects.
Conduct all stages of UX Research: identifying, planning, driving, conducting, analysing and reporting.
Use a variety of qual and quant research methods to apply to research questions.
Be an advocate for research with your stakeholders, guiding them on best practice and enabling them to conduct their own research where required.

What you’ll bring

Deep experience running mixed-methods research.
Strong stakeholder management experience - get buy-in from your stakeholders on the work you're doing, balancing short term work with long-term, strategic projects.
Experience working in a highly iterative, fast paced environment. Have the ability to pivot with sudden changes in direction.
Must have experience working on a developer tooling product, or partnering directly with developers.
Self-motivated and self-managing.
Experience with workflows and tooling used by engineering, design and product teams

About the team

The UXR team currently has 9 team members, spread across the globe. You’ll be part of the overall UX team, made up of UXR, Technical Writing and Product Design. The goal of UX research at GitLab is to connect with GitLab users all around the world and gather insight into their behaviors, motivations, and goals. We use these insights to inform and strengthen product and design decisions.