Testing Services Coordinator

The Office of Student Accessibility Services (OSAS) is the unit on campus responsible for ensuring equal access to the University setting for students with disabilities. This is done through OSAS team members assessing and approving appropriate and reasonable accommodations and services. OSAS serves undergraduate, graduate and professional students, both on campus and on-line. Reporting directly to the Center Supervisor, the Testing Services Coordinator serves as the first point of contact on behalf of the OSAS Testing Center and provides direct support to students, faculty and staff.

The Testing Services Coordinator will be fully engaged in carrying out the day-to-day operations and quality assurance for the Center, including direct involvement in monitoring academic integrity standards. This individual may indirectly oversee graduate-level student staff and non-student exam proctors, and may at times serve as a reader or scribe for students approved for such accommodations.

Given the unique needs of the populations OSAS serves, the individual in this role should be able to communicate effectively across a wide range of populations (e.g. faculty, academic department contacts, students, University and Division staff, as well as the OSAS staff), recognize and provide basic assistance to students in distress, exhibit solid judgment in raising issues to professional staff and leadership, maintain professionalism in the face of challenging communications, maintain accuracy and productivity in high demand workload and fast paced times, and assist with emergency response as needed.

Given the time-sensitive work, multiple concurrent processes, and varying levels of intensity in the Center, the individual in this role should be able to manage and shift between multiple competing priorities, work independently, collaborate effectively, and demonstrate flexibility to meet the needs of the Center on a day-to-day basis. The individual in this role should have highly effective skills in the areas of communication, organization, attention to detail, adaptability, productivity, ability to “think on your feet,” project management, prioritization, and problem-resolution.

The Office of Student Accessibility Services is a highly collaborative team, with a culture of high achievement, supportiveness, and inclusivity. It is important that the Testing Coordinator have the willingness to help out with a variety of duties as needed, and the desire to contribute positively to the team dynamic.

Duties include:

· Provide informational support to students, faculty and campus contacts by serving as the front line contact regarding accommodated testing processes, basic database questions, and general guidance on policies and procedures within the Center, and OSAS in general.

· Interact with confidential information, understand legal and ethical compliance issues within the Center, possess and use discretion and good professional judgment; demonstrate ability to provide excellent customer service while also maintaining a commitment to policies and practices of the department and University.

· Update and maintain student file information in department database (AIM). Protect privacy of student information (according to FERPA guidelines)

· Efficiently and accurately respond to inquiries (phone, email and in-person) based on policies and practices of the Testing Center/OSAS. Screen and forward calls/messages and emails to appropriate staff. Make referrals to other campus offices as appropriate. Help manage general Testing Center email account.

· Participate in student check-in/check-out for testing at the Center; participate in test preparation.

· Maintain clean and orderly reception and testing spaces. Maintain office equipment, supplies, and security measures. Routine clerical tasks and assist Center Supervisor as needed.

· General office work (coping, scanning, filing, phone calls, emails, records management).

· Front desk coverage at OSAS main office and Testing Center for staff lunch breaks, as well as planned and unplanned Receptionist time off, meetings, or other commitments.

· May assist with notetaking services.

· May assist with Alt Text conversion assistance.

· Other projects as needed.

Essential skills:

In addition to the description above, the successful candidate will demonstrate:

· Adeptness with basic office software (Microsoft Office Suite), email (Outlook), and internet.

· Comfort and ability to learn department database (AIM) to access student records and make confidential case notes if/as needed.

· Conduct basic math calculations related to start and end times for tests (with or without reasonable accommodations).

· Ability to scribe legibly for students if needed, and ability to articulate clearly when se