Senior Software Engineer, Orchestration

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Slack enables people around the world to communicate and collaborate together, from the world’s largest public companies to the smallest of startups. We take performance and reliability very seriously. A taste of our scale:

• During the week, our users spend over a billion minutes a day active in our product.

• At peak usage, a million messages a minute passed through Slack.

• Every day we see over 15 million simultaneously connected users

• For millions of people, Slack is their primary communication tool for work and more and they expect it to be exceptionally reliable and fast year-round.

 

About the Team

The Platform Orchestration team is responsible for building and operating the foundational systems that manage how services are deployed, operated, and monitored across Slack’s infrastructure. Our focus is on creating a unified, automated, and scalable platform that enables engineering teams to deliver reliable and compliant services with speed and confidence.

We design and maintain the orchestration layers that power:

• Fleet management — ensuring services are consistently deployed and run across diverse environments.

• Continuous integration and delivery — enabling safe, observable, and metrics-driven software releases.

• Incident response workflows — automating incident coordination and improving response times through intelligent tooling.

• Reliability measurement — defining and computing metrics that reflect user experience and system health.

• Service discovery and ownership — maintaining a centralized catalog that promotes visibility, accountability, and operational clarity.

• Compliant data and artifact movement — orchestrating secure workflows that meet evolving privacy and regulatory standards.

Our systems integrate deeply with AWS cloud infrastructure to provide consistency, reliability, and control at scale. Ultimately, we aim to abstract complexity, standardize best practices, and enable teams across Slack to build and operate services that are resilient, efficient, and scalable for the long term.

What you will be doing:

• Lead end-to-end delivery of software projects that improve how services are deployed, managed, and observed across Slack’s infrastructure.

• Design and build foundational orchestration systems that enable reliable, scalable, and compliant service operations.

• Develop tools that streamline continuous delivery, automate incident workflows, and track service health and reliability metrics.

• Implement platform solutions using infrastructure-as-code, automation frameworks, and AWS-native services to drive consistency and scalability.

• Collaborate closely with engineering teams to integrate platform capabilities into their workflows—empowering them to ship faster and operate more reliably.

• Contribute to and extend internal frameworks that support deployment workflows, service ownership, and lifecycle management.

• Advocate for platform efficiency and cost-conscious engineering through tooling, automation, and cross-team engagement.

• Drive adoption of best practices in service orchestration and cloud resource usage—ultimately helping Slack deliver better experiences at lower operational cost.

What You Should Have

• Strong software engineering fundamentals—you write clean, maintainable code and design systems that scale. You br