Phlebotomist with Processing Experience, CCI Lab, Mon - Friday

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The CCI Lab Tech/Phlebotomists are at the front lines of customer services for the CCI and provide phlebotomy, processing, and medical assistant services, are responsible for sample storage and shipping, and perform several administrative activities to maintain the operations of the units.
The CCI Lab Tech/Phlebotomists provide phlebotomy services for all research patients seen in the Center for Clinical Investigation and off-unit. They process and ship specimen samples for research studies and maintain freezer storage for research samples. They also perform a variety of administrative support services in the laboratory to receive patients and specimens, ensure an orderly, clean, well-run workplace, provide a positive experience for CCI users, and promote positive research outcomes.

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred

Experience

• One (1+) year of direct phlebotomy experience and demonstrated proficiency in the phlebotomy field.
• Six (6) months of specimen processing experience preferred
• High school diploma or equivalent required
• Certificate of completion in Phlebotomy or Medical Assisting or successful completion of a phlebotomy course as part of an associate or bachelor degree program such as nursing

Principal Duties & Responsibilities

Quality of Team and Customer Interactions: Quality of the interactions within a team structure under the direction of the Outpatient Manager, Lab Supervisor, and CCI Director to ensure an efficient and high quality phlebotomy and specimen-processing environment while providing customer oriented services.

Perform receptionist, clerical and other functions as needed to support the efficient operation of the clinic.  Maintain patient flow by ensuring that rooms are efficiently utilized. Perform check in and check out at appropriate locations. Verify visit times for administrative purposes. Answers phones, schedules and confirms appointments and assists with other administrative duties on an as needed basis, in a manner consistent with BWH etiquette. 

Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures.  Obtain vital signs as necessary. As instructed, document the reason for the visit based on information received from the patient.  Use recognized and accurate medical terminology and abbreviations in all documentation.

Accepts constructive criticism regarding own performance and strives to make improvements.

Adheres to policies established for meals, breaks, dress code, and parking.

Exhibits courtesy and respect to patients, families, physicians, clients, and coworkers.  All actions and interactions contribute to a civil, safe and productive work environment.

Phlebotomy and Patient Interaction: Preparing patients for their visit, examination, procedure, and/or treatment in accordance with established procedures.  Use recognized and accurate medical terminology and abbreviations in all documentation.

Perform phlebotomy on all patient populations and obtain samples using standard procedures in the Center for Clinical Investigation clinical space and department clinical spaces throughout the campus.

Obtain vital signs and perform EKGs as necessary.

Understand through yearly competencies, all aspects of phlebotomy including, age specific competencies, the specific procedures needed for pediatric patients (if applicable).

Assume accountability for his/her position. Performs all other duties/responsibilities as directed.  Perform all activities in a highly professional manner with colleagues, research teams and subjects.

Maintain work area in a neat, orderly, and well-stocked manner.

Report for work on time and give adequate notice of absenteeism or tardiness.

Order Interpretation, Specimen Processing: Interpret orders and perform routine specimen analysis using waived instrumentation.

Interpr