Senior Program Manager (Contract Position)

About AidKit

AidKit’s cutting-edge technology transforms complex cash assistance programs into streamlined, secure, and dignified experiences. By seamlessly connecting applicants to vital resources, we're making aid radically accessible for diverse populations—including unhoused and unbanked. From simplifying complex benefits modernization projects for state agencies to standing up efficient disaster relief programs, AidKit helps it’s partners deliver aid with dignity.

We were our own first customer—AidKit started as a nonprofit initiative born from the need to support systematically excluded workers during the early days of the COVID-19 pandemic. Today, AidKit provides the technology backbone for some of the nation's most innovative public safety net programs, having distributed hundreds of millions of dollars to people in need.

As we continue to grow rapidly, the opportunity for impact is immense. Apply to join our team if you're seeking meaningful work in an environment that trusts your judgment and values your unique contributions.

About the Role

We are looking for a talented Senior Program Manager to lead program implementation. 

Please note: This is a contract position tied to the funding duration of specific grants or contracts. The position is expected to continue through December 31, 2026, with the possibility of extension contingent upon the renewal or extension of funding. 

Your role will require you to:

• Drive the direction of the overall program lifecycle, assuring that all aspects of AidKit are being used correctly and effectively by partners and recipient, that the assistance dollars are reaching recipients in a timely manner, and that reporting and reconciliation processes are completed.
• Build and manage lasting relationships with our key government and non-profit partners.
• Collaborate with our customers, partners, and the AidKit technical team to design and build the tools to support financial assistance programs
• Take responsibility for ensuring accessible design and dignified user experience by performing user experience testing, gathering and implementing feedback from stakeholders, and translating program needs to our software engineers
• Manage the program using data driven decisions using data analysis and visualization tools
• Drive resolution of critical issues for customers, partners, and beneficiaries, including root cause analysis and course corrections resulting in more efficient program implementation
• Manage multiple programs simultaneously

About You

Minimum Requirements

• You are located in US
• You care deeply about the mission of direct aid and supporting anyone who needs help, no matter where they come from
• You are committed to putting the people we serve first and using the recipients-first mindset as a compass to guide decision making
• You are driven, deliberate, and analytical
• You are a team player and you know when to ask for help
• You have a bachelor’s degree and 5+ years of professional experience in program management or a masters’ degree and 3+ years of professional experience (assuming relevant coursework). We will also consider those with equivalent experience.
• You have experience working with or for nonprofits, NGOs, or in the human services sector. Bonus if your background include delivering services to vulnerable populations domestically or internationally
• You have a proven track record of managing multiple programs simultaneously
• You have previous experience implementing technology to meet program needs
• You are tech-savvy; comfortable with data and databases
• You are outcomes-oriented and able to manage a variety of internal and external stakeholders to keep programs on schedule and deliver results

Compensation and Location

For this full-time contract position, you can work from anywhere in the United States. The salary range for this role is $110,000 - $140,000.

Benefits: We reinforce a culture of dignity, autonomy, and trust by actively taking an interest in and supporting employee’s lives outside of work. We also provide equity, which varies by position and experience, and a comprehensive benefits package including:

• Fair Salaries that a