Senior Account Manager

Description

SUPERCHARGE your career here at Powerhouse!

Why Powerhouse:

• Comprehensive benefits plan with multiple plan options for medical and dental.
• Vision, HSA, Voluntary Life, FSA, Dependent Care and additional voluntary benefits
• Company paid long term disability and life insurance.
• 11 Paid company holidays.
• Paid Time Off
• 401(k) plan
• Weekly car allowance of $117.31 per week

What YOU will do:

This position is responsible for leading a team, fostering development and positive client relationships while taking ownership of accounts and vertical-level finances. Successfully cultivate and strengthen cross-departmental relationships and contacts through collaboration, effective communication, and compromise

Essential Duties and Responsibilities:

• CP Replacements / Upgrades / Development - Initiative coordination with FOT
• Manage Whole Team
• Service Request Management
• Coordinate CP escalation with FOM
• Milestone Escalation/Resolution
• NTS Review and Resolve
• Client Calls
• QBR's
• WFA Follow Up
• Customer Reporting
• Variances
• Proposals
• Warranty Programs
• Invoicing and Aging
• Snow Recon
• Internal WO Financial Management
• May oversee a varying number of indirect and direct team members at any given time, determining training needs and schedules, and identifying growth opportunities.
• Review team performance against Service level agreements with improving scores, analyzing trends.
• Ensure work orders are completed each month are accurate and prepared for invoicing to assist in month end financing, also analyzing for trends and adherence to SLA parameters.
• Completion of highly escalated work orders and/or high visibility projects.
• Reviewing Key performance indictors and implementing SOPs.
• Develop positive client relationships, oversee client escalations, and run client calls and Quarterly Business Review.
• Own account and vertical-level finances, track financial performance, ensure adherence to billing terms, and maximize profitability.
• Foster cross-departmental relationships through cooperation.
• Handle after-hours tasks and collaborate on business development and financial challenges.
• Support department initiatives, identify improvements, and provide executive reporting.
• Travel as required.
• Performs other duties as required by leadership.

What YOU bring:

Bachelor's degree in Business Administration or related field

Minimum of 5 years of experience in account management

Proven track record of managing and growing key accounts

Previous experience in Exterior Services/ Facilities Maintenance a plus.

Technical Skills:
Proficient in Microsoft Office and CRM software
Intermediate to advanced Excel skills necessary.

Work Environment / Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability to read and understand work instructions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.