Quality Assurance Specialist - Product Administration

Company Description

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

As a key member of the Mountain Sales and Schools (MS&S) Product Administration team, the Quality Assurance (QA) Specialist ensures the accuracy and functionality of software, websites, and other technical products that support guest experience and internal operations. The role provides quality assurance for product setup, manages support workflows, and delivers ongoing assistance to business stakeholders. This position is responsible for developing and maintaining a comprehensive QA program that promotes accuracy, simplicity, consistency, and an engaged team culture. This position reports to the Director of Product Administration.

• Applications for this role will accepted until December 8, 2025.
• The budgeted salary range for this position is $69,500 - $72,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. 

Essential Job Functions / Key Job Responsibilities

• Design and implement check-work and testing plans for products across multiple sales channels, including RTP, bStore, Aspenware, and Inntopia
• Conduct product inspections to ensure quality, functionality, and alignment with specifications for MS&S, Four Mountain Sports, Guest Services, Aspen Collection, and ASC Finance
• Verify that final products meet requirements, support end-user expectations, and comply with company reporting standards
• Identify defects, errors, and quality-control concerns across all selling channels and communicate findings to the Product Administration team
• Monitor issue resolution efforts, track progress, and ensure timely follow-through on identified problems
• Recommend product and process enhancements to improve efficiency and reduce friction for selling agents and guests
• Assess training needs and collaborate with partners to support companywide compliance with product and process updates
• Research competitor products and process flows to inform improvements and support best-in-class guest and employee experiences
• Collaborate closely with Product Administration Managers to maintain deep fluency in product setup and behavior across all channels
• Document, track, and report bugs or inconsistencies discovered through QA activities or reported to the Product Administration team
• Monitor the support inbox, research issues, and route or resolve them as appropriate
• Pursue ongoing education in relevant technologies, tools, and QA practices
• Other duties as assigned

Qualifications

Education & Experience Requirements

• Bachelor’s degree in information systems, computer science, business, or a related field
• Minimum of 5 years of experience in the ski industry working with product sales, POS systems, or multi-channel ecommerce platforms
• Minimum of 3 years of experience in product administration, software testing, quality assurance, or related technical work
• Hands-on experience with RTP, Aspenware, and/or Inntopia in an operational or administrative capacity

Knowledge, Skills & Abilities

• Knowledge of software testing methodologies, QA processes, and product lifecycle principles
• Knowledge of point-of-sale, ecommerce, and reservation platforms, including familiarity with RTP, Aspenware, and Inntopia
• Knowledge of data integrity standards, reporting requirements, and audit practices that support a