TikTok Shop - Senior Ecosystem Experience Product Manager (Creator Account Standing)

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.



Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the Role:

- E-commerce's Governance and Experience team at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.



- As a product manager on our E-Commerce team, you will work with various relevant internal teams to build saftey product features and strategies. You will be working on governance and ecosystem features, technical strategies to improve TikTok shopping, as well as methods to detect and address risky behaviors and actors in TikTok's E-commerce ecosystem.



Responsibilities:

-Lead the external articulation of e-commerce content and creator governance strategies, striking a balance between business growth and risk mitigation. Ensure the long-term health and sustainable growth of the business

-Design creator credit and incentive functions through educational interfaces, constructing capabilities for rewards, penalties, appeals, etc. Enhance the ecosystem's vitality and health

-Develop a robust monitoring system for influencer creation and active behaviors. Stay alert to various business signals, employing data-drive quantitative analysis and qualitative observations to identify issues impacting business growth and consumer experiences. Craft product and strategic plans to enhance content experiences for businesses and consumers on the platform.

-Address merchant, influencer, and user feedback, refining and implementing rules. Lead design and implementation of abstract product business modules.

-Foster seamless internal communication, collaborating with business, strategy, and R&D teams. Facilitate teamwork and collaboration across different product verticals.