Sales Operations Manager

[About StudioXID] 

ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers.

ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey.

[About the role]
ProtoPie is a fast-growing SaaS startup that’s revolutionizing how product teams design and prototype user interfaces (UI) and user experiences (UX). Our solution empowers designers, developers, and product managers to quickly create dynamic, interactive, realistic prototypes, iterating seamlessly with their teams. As we scale, we’re looking for a Sales Operations Manager to help optimize our sales processes, enhance efficiency, and support the broader sales organization in achieving its goals while collaborating with cross-functional teams, implementing best practices, and leveraging data-driven insights to drive efficiency and effectiveness across the revenue-generating functions. We seek candidates who can work in the Pacific Standard Time zone (San Francisco Bay Area, CA, US).

As the Sales Operations Manager, you will play a key role in driving the effectiveness and efficiency of our sales team. You will manage sales processes, tools, and data while partnering closely with sales leadership to establish and monitor sales strategies, quotas, and business plans. Your role will be pivotal in ensuring the sales organization has the support, insights, and resources needed to accelerate revenue growth.

[Responsibilities]

• Salesforce Data Management & Reporting:
• • Maintain and optimize Salesforce CRM, ensuring data accuracy and consistency.
  • Provide regular and ad-hoc reporting on sales performance, pipeline metrics, forecasting, and key performance indicators (KPIs).
  • Build and automate custom dashboards and reports to track sales productivity and effectiveness.
  • Conduct data analysis to identify trends, gaps, and opportunities for improvement across the sales funnel.
• Quota Setting & Sales Strategy:
• • Collaborate with sales leadership or leadership team to develop sales quotas, and revenue targets for the sales team based on historical data, market trends, and growth objectives.
  • Work with sales leadership to implement sales strategies that align with company goals and drive revenue growth.
  • Regularly assess and adjust quotas and targets as necessary to ensure alignment with market conditions and business needs.
• Lead Generation & Sales-Marketing Collaboration 
• • Develop and refine lead qualification frameworks in collaboration with marketing and sales leadership.
  • Optimize the marketing-to-sales handoff process to ensure high-quality leads are prioritized for follow-up.
  • Define and track key lead generation KPIs, analyzing conversion trends to improve pipeline efficiency.
  • Provide sales teams with actionable insights on high-performing lead sources and customer acquisition trends.
• CRM & Sales Tech Stack Management 
• • Manage and optimize ChurnZero implementation, ensuring seamless data flow and process alignment with sales and customer success teams.
  • Develop clear scopes of work and justifications for technology enhancements and process improvements.
• Sales Process Optimization:
• • Streamline and document sales processes, ensuring alignment between sales stages, CRM usage, and operational workflows.
  • Identify inefficiencies in the sales process and implement improvements to enhance productivity and win rates.
  • Support the onboarding and training new sales team members on tools, processes, and systems.
  • Implement automation workflows to improve lead nurtu