Technical Writer

ASSYST is seeking an experienced Technical Writer to support our government customer based in Tallahassee, Florida.

Location: On-site in Tallahassee, Florida

Scope of Work:

• Serve as the principal line of communication for the project team.
• Develop, maintain, and update comprehensive technical, business, and user documentation for various IT projects, ensuring clarity, accuracy, and adherence to organizational standards.
• Create project documentation including project plans, business cases, requirements, user guides, manuals, and training materials.
• Collaborate with IT project managers, business analysts, and developers to gather project and technical information.
• Conduct interviews and research to understand project requirements and technical details.
• Review and edit documentation created by other team members.
• Ensure all documentation aligns with the Department’s PMO standards and Rule 60GG-1, Florida Administrative Code (F.A.C.).
• Utilize documentation tools and software to create and manage content.
• Continuously update documentation as projects evolve.

Required Qualifications:

• Three (3) or more years of proven business or technical writing experience with working knowledge of multiple software and graphics packages.
• Excellent written and verbal communication skills.
• Strong understanding of technical concepts and ability to translate them into user-friendly documentation.
• Proficiency with Microsoft Word, Excel, Visio, PowerPoint, and Adobe Acrobat.
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail and organizational skills.
• Experience preparing reports, documenting user stories, writing business IT system requirements, and facilitating meetings.
• Familiarity with project management methodologies and tools.
• Effective collaboration with cross-functional teams.

Preferred Qualifications:

• Certification in technical writing or related field.
• Knowledge of documentation standards and best practices.
• Experience with state or federal government IT projects.
• Familiarity with SDLC methodologies (Agile, Scrum, Waterfall).
• Experience with CMS, version control systems, and project management tools (e.g., JIRA, Trello, MS Project).
• Proficiency with BI tools (Power BI, Tableau), data analysis tools (SQL, Python, R, SAS), and ERP systems.
• Experience with graphic design tools for diagrams and visuals.
• Understanding of cybersecurity principles and practices.
• Experience conducting training sessions or workshops and creating multimedia content.
• Knowledge of UX design principles and IT standards in criminal justice environments.
• Ability to solve complex problems independently and communicate effectively with diverse stakeholders.
• High-energy, detail-oriented team player with strong organizational and prioritization skills in fast-paced environments.

Education:
A bachelor’s degree in Computer Science, Information Systems, Technical Writing, Business Administration, or a related field is required. Equivalent work experience may substitute for education on a year-for-year basis where applicable.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law