Sr. Manager - Business Operations

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Senior Manager, Business Operations is responsible for the business operations for a large (100 or more staff) department. Responsibilities may include functions related to financial management, budgeting, contract management, human resource planning, inventory management, purchasing, workflow, process management, management of department-wide projects that may impact other departments or directorates, and strategic decision–making for department project identification and selection. Supporting the department director, the Senior Manager, Business Operations insures that processes and tools exist to maintain the daily operation of the assigned patient care department as well as providing data collection and analysis to insure sustainability of the department's functions over time.

Locations
Stanford Health Care

What you will do

• Collaborates with department leadership and front line staff to achieve operational improvements and provide optimum quality of care for patients.
• Develops and maintains operational and program policies and procedures which are compatible with the function and objectives of the department and the division and meets all external compliance requirements.
• Coordinates the development and monitoring of internal systems compatible with overall division needs to ensure correct coding and charge capture.
• Analyzes volume, revenue, cost, quality, productivity, and customer satisfaction trends to drive volume, growth, and profitability.
• Ensures cost control and appropriate revenue enhancement.
• Establishes and maintains performance standards, service excellence, and operational efficiency and meet all regulatory requirements.
• Establishes and maintains relationships with community partner organizations and/or vendors to build effective, collaborative workflows. Oversees contractual processes and insures performance metrics are met with contract partners.
• Controls supply inventory, storage, and usage. Ensures that equipment is maintained in an appropriate manner. Recommends equipment and service contract purchases.
• Analyzes space needs, recommends and manages space renovation projects to meet programs and/or volume growth.
• Manages the day-to-day operations of the assigned department.
• Participates in capital and operational budget preparation process.
• May manage a variety of department-wide projects and/or lead or serve on cross-department teams on projects impacting other departments or directorates.
• May perform supervisory functions by interviewing, selecting and providing training for new staff; makes recommendations on personnel actions; evaluates subordinates' performance; determines the need for and initiates disciplinary action in order to ensure adequate and competent staffing for the department.
• Evaluates compliance and implements improvements, when necessary, to maintain compliance with The Joint Commission, Title XXII, CMS, CDPH, and other regulatory agencies or policies.
• Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
• Effectively support and fulfill the vision of SHC for developing services and capabilities to support growth and other business initiatives required.
• Prepare analysis and or proposals for other enterprise departments when necessary. Serve as an internal consultant to other department management staff as needed.
• .Work closely with all other department management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and technology strategies
• Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows.

Education Qualifications

• Bachelor's Degree in a work-related discipline/field from an accredited college or university. Required

Experience Qualifications

• Seven (7) to Eight (8) years of progressively responsible and directly related work experience. Required

Required Knowledge, Skills and Abilities

• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.