Director, Revenue Cycle

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

At Ensemble, our work is guided by a shared commitment to:

• Customer Obsession – We deliver exceptional experiences for our clients, patients, and colleagues by understanding their needs and consistently exceeding expectations.
• Embracing New Ideas – We encourage innovation by leveraging emerging technologies, continuous improvement, and new ways of thinking.
• Striving for Excellence – We execute at a high level every day, delivering measurable results through our Best in KLAS Ensemble Difference Principles.

By living these values, we ensure every interaction contributes to our mission of redefining what’s possible in healthcare.

Position Summary

The Director, Revenue Cycle – Professional Billing Accounts Receivable (PB AR) is responsible for the day‑to‑day operational performance of PB AR services for assigned client(s). This role leads onsite and/or centralized PB AR teams, ensures achievement of cash, aging, and denial KPIs, and partners closely with client stakeholders to improve financial outcomes and patient experience.

The Director plays a critical role in executing revenue cycle strategy, identifying performance gaps, and driving sustainable improvements across people, processes, and technology within PB AR operations.

Key Responsibilities

PB AR Operational Leadership

• Oversee daily operations for Professional Billing Accounts Receivable, ensuring consistent execution of best practices.
• Monitor and manage key PB AR performance indicators including:
  • AR aging
  • Cash collections
  • Denials and appeal resolution
  • Write‑offs and bad debt trends
• Identify performance risks and implement corrective action plans to meet or exceed client and SLA expectations.
• Partner with internal and client stakeholders to improve end‑to‑end PB revenue cycle workflows.

Client Partnership & Reporting

• Serve as a primary operational contact for PB AR with assigned clients.
• Prepare and present PB AR performance results, trends, and action plans to client leadership.
• Collaborate with clients on initiatives related to:
  • AR aging reduction
  • Denial prevention and resolution
  • Self‑pay follow‑up and patient experience
  • Cash acceleration strategies
• Deliver accurate and timely weekly and monthly performance reporting.

Team Leadership & Development

• Manage PB AR managers, supervisors, or onsite leaders supporting assigned clients.
• Provide coaching, performance feedback, and development planning for direct reports.
• Ensure team accountability to KPIs, quality standards, and productivity expectations.
• Support hiring, onboarding, and training of PB AR team members and leaders.
• Assist with coverage planning and staffing adjustments to minimize operational disruption.

Process Improvement & Problem Solving

• Analyze workflows across registration, charge capture, coding, billing, follow‑up, and cash posting as they relate to PB AR performance.
• Identify root causes of denials, aging delays, and cash flow issues and lead improvement initiatives.
• Escalate significant operational risks and collaborate on resolution plans.
• Support implementation of new tools, technology enhancements, and process changes.

Organizational Contribution