Service Coordinator, Associate

Company Description

Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment. 

Why work with Bosch Rexroth? 

• Challenging Projects: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different, and your time will be filled with interesting and exciting projects. 

• Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference. 

• Learning and Development: We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development. 
• Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you. 
• Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer. 
• Flexibility & Freedom: We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward. 
• International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world

Job Description

• Create, maintain, and continually improve positive long-term relationships with key customer contacts  
• Resolve customer concerns and inquiries for service repair and warranty
• Issue RGA numbers (return goods authorization) to customers, distributors
• Calculate pricing for quotations according to defined standards and escalate according to established guidelines
• Determine material availability and escalate according to established guidelines
• Ship products to and from customers and suppliers
• Execute, track, and proactively manage repair / warranty-requested orders according to department standards
• Proactively identify and resolve issues related to stagnated orders to support fast delivery
• Regular follow up with customers regarding open quotations and RGA's
• Proactively communicate with other team members regarding priority and workload including when availability exists to support other team members
• Independently review knowledge database and proactively escalate unique scenarios when appropriate
• Cross trained in SAP order processing for other areas when needed
• Overtime may be required, sometimes with little advance notice
• Occasional travel to visit customer (relationship building) and off-site training
• Perform other essential and peripheral duties as assigned

Qualifications

• High school graduate or equivalent from an accredited school (ex.  PA Dept of Education, FL Dept of Education, US Military). 
• 3 plus years customer facing work experience.
• Knowledge of personal computer and Microsoft Office software.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills and high degree of professionalism with customers and co-workers
• Strong organizational skills including excellent priority management
• Demonstrated ability to take direction and work within process standards
• Ability to learn and apply new processes
• Experience with an ERP system (ex. SAP)
• Must be able to work well in a high-paced, variable environment

Additional Information

By choice, we are committed to a diverse workforce and are an equal opportunity employer. Bosch Rexroth welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization unavailable.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.

• FIRST Robotics (For Inspiration and Recognition of Science and Tech