ENT Advanced Clinical Assistant - Otolaryngology

The ENT Advanced Clinical Assistant is a senior level clinician who provides clinical and administrative support to Otalaryngology-specific physicians/surgeons. The ENT Advanced Clinical Assistant coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. Mentors and trains less experienced staff members.

• Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices.
• Coordinates the daily activities of the physician team staff to ensure an effective and efficient daily operations flow.
• Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information.
• Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system,database or manually as necessary.
• Coordinates all ENTA referrals across the system with multiple referral sources to ensure proper transition of care; communication with referring physician regarding appointment status; ensures post-care communication; provides monthly reporting of all referrals.
• Manages physician referrals from par80, Notify MD, OnBase, Executive Health Services, International Office, Presidents Office, Medical One and Same Day appointments as it relates to their individual providers. May include coordination of multidisciplinary appointments.
• Coordinates multidisciplinary care for Cancer Center patients. Relocates to the Ruttenberg Cancer Center for head and neck sessions. Assures appropriate appointment(s) based on diagnosis; coordinates multi-specialty visits, assures appropriate surgical scheduling including co-surgeon participation.
• Inventories, orders or re-stocks medical supplies as applicable.
• Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies.
• Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed.
• Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy.
• Maintains a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations.
• Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances.
• Performs high level sterilization of ENT flexible and rigid scopes. Maintains laryngoscopy tower equipment.
• May be required to perform proficient phlebotomy duties.
• May perform appointment scheduling and registration for patients as well as updating patient demographic and insurance information. Assists in the maintenance of medical charts (filing, Op Reports, test results, home care forms).
• May maintain, adjust and confirm patient office schedule.
• May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary
• Provides training and mentoring to Level I MA staff.
• Directs and assigns MA schedules and work flow to meet the needs of the practice and applicable to patient volumes.
• Oversee the successful delivery of clinical office support to meet the needs of each physician.
• Performs other duties as assigned.

• High School Diploma/GED; completion of an approved Medical Assistant certificate course of study from an approved school.
• 5 years of experience as a Medical Assistant; 7 years of experience preferred
• BCLS certification – Required                 Issuing Authority: AHA

 

 

 

 

Non-Bargaining Unit, 846 - Otolaryngology MSH FPA - ISM, Icahn School of Medicine

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