Patient Benefit Advisor Supervisor (Experienced Candidates Only) - Taylorsville - Full-Time

Supervisor - Patient Benefit Advisor (PBA)

Overview: Granger Medical Clinic is looking to hire an experienced Supervisor to support our PBA team members and Phreesia implementation. This position will be a hybrid position, rotating within the clinics, some remote work from home, and some at our Headquarters in Taylorsville, UT.

Location: Granger Medical Headquarters, 995 W Levoy Drive, Taylorsville, UT 84123

Knowledge, Skills, and Abilities:

• Strong analytical, problem solving and management abilities.
• Advanced skills in Microsoft Office and Excel
• Excellent verbal and written communication and human relation skills required.
• Knowledge of the medical industry, insurance billing, CPT codes and medical terminology
• Advanced multispecialty knowledge
• Applicants must demonstrate the potential ability to perform the essential functions of the job.
• Establishing and maintaining a good working relationship with all external and internal contacts.
  • Great customer service with but not limited to:
    • Patients
    • Revenue Cycle Team members
    • Clinical Team members
    • Managers/Directors
    • Insurances/Payors
  • Communicates and shares knowledge and information for the well-being of the team and the entire clinic.
  • Works well with others, participates and actively shares in responsibility.
  • Contributes positively to the success of the team and organization.
  • Gives team members the benefit of the doubt and will seek to understand.
  • Exercising good judgment and can manage the expectations of all "customers" including patients and families, clinical staff, physician groups, and all external "customers".
  • Collaborating with clinical departments, providers, M.A.s, PSRS and co-workers to obtain information to ensure accuracy of the patient record and the optimal processing of the patient's bill.
  • Accurately follow all Granger Medical workflows and communicate appropriately with all team members.
  • Ability to be flexible with the demands of the position and open to workflow and policies changes with a willingness to implement.

Essential Functions and Duties for Supervisor

• Support and manage staff performance
• Overseeing the PBA team issues, investigating and helping bring issues to resolution in a timely manner
  • Manage overtime and reviewing over PBA team schedules and time off requests.
• Communicating team needs to the Manager
• Reporting and Communicating team metrics
• Provide feedback and training to employees
• Monitor Revenue Cycle dashboards to ensure patient claims are accurate while helping and follow up with clinic team members to correct errors that may be seizing claim processing.
  • Oversee and help support RCO Dashboard needs and functions such as processing working and ensuring they are brought to resolution timely.

• Working supervisory position with direct support to the team and departmental needs.
• Managing workflow of employees and delegating tasks as needed
• Assessing the work performance of PBA team members, identifying areas that need improvement
• Ensuring PBA team goals, deadlines and performance standards are met
• Supervisory skills including interviewing, employee performance evaluations, disciplinary record of conversations.
• Demonstrates excellent character and strong leadership qualities with physical presence at HQ.
• Training and onboarding new hires to ensure they understand their role
• Setting goals for team members and making sure they comply with the company's plans and vision
• Reporting performance to team and to the Manager
• Support Granger culture and initiatives and uphold the values through daily work activity
• Communicate to the PBA team regarding changes in daily work and additional information that my impact work
• Work with Manager and communicate team needs and issues
  • Writes, generates, and evaluates a variety of reports
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