Program/Project Manager

You are a production fast-paced environment enthusiast. You have found the right team!

As a Project Manager in the CIS New Admin department. You will support the Public Sector Operations senior leadership team, help solve complex problems and address  strategic issues critical to the business. You will work closely with Operations business owners, Technology partners, Product team and the client to track key deliverables. Projects will include developing strategies to support new business growth, assessing and planning operations capacity, leveraging data to identify performance and process improvement opportunities, as well as managing other key business initiatives. Projects are typically team-based and include heavy interaction and collaboration with leaders and employees across the division. 

Job responsibilities:

• Oversee strategic project initiatives from conception to completion, develop and implement project plans, ensuring alignment with key organizational goals
• Understand and represent business requirements for client and operations business owners
• Collaborate with cross-functional teams to motivate project successes and timely deliveries
• Generate regular project status reports, executive summaries, meeting minutes, and action items 
• Perform impact analyses for business initiatives to determine key business groups that will be required to undergo technical or operational process changes
• Document end-to-end process flows, including client interactions and operations changes
• Motivate progress on tasks and actions through regular status meetings with business partners
• Monitor and report project progress to executive leadership
• Escalate deliverable delays and document “path to Green status”
• Conduct walk through and product overview/process change sessions to update stakeholders and user groups
• Foster a culture of inclusion, focused on innovation, efficiency, and continuous improvement

 Required qualifications, skills and capabilities:

• Proven experience in project management at a senior level
• Must have Project Management Certification.
• Demonstrated ability to motivate end-to-end process reviews and process re-engineering
• Able to learn the technical and operational aspects of Receivables Operations quickly
• Excellent written and verbal communication skills, with the ability to present in a clear and action oriented manner
• Create executive presentations, project status scorecard for senior management, stakeholders and team members
• Experience working with cross functional teams from Operations, Technology, and Product
• Strong ability to influence others and motivate desired outcomes
• Able to multi task and prioritize, with strong organization and problem-solving skills
• Able to develop metrics designed to measure project/program successes
• Strong proficiency with the Microsoft product suite (Excel, Power Point, Access, Visio, Word)

Day shift - Monday - Friday 8:00am-5:00pm

This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.

A Government Security Clearance may be required for this position.  This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence 

 

 

 

 

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

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