Position Summary

Effectual Technical Writers are members of the Professional Services team responsible for ensuring that customer-facing projects are delivered with exceptional customer satisfaction and technical excellence. Effectual Technical Writers are “Brand Ambassadors” and are expected to stay current on leading practices to deliver high-quality, well-conceived solutions to customers.

A Glimpse into the Daily Routine of a Technical Writer

The Technical Writer will gather, create, and maintain technical documentation. Translate complex technical information into clear and comprehensive content that can be easily understood by target audience. Support subject matter experts, participate in reviews, and engage in cross-functional collaboration to modernize and maintain a cloud platform and migrate varied and multiple applications and workloads. Their work combines independent tasks, research, collaboration, and documentation refinement to create valuable resources for users leveraging cloud technologies.

Essential Duties and Responsibilities

• Develop and maintain comprehensive technical documentation for cloud-based products and services, including user guides, API documentation, system architecture diagrams, deployment guides, and best practice documents
• Visiting client onsite in Jersey City twice a month, must be located on the East Coast
• Collaborate closely with subject matter experts, cloud architects, engineers, managers, security specialists, application developers, and other stakeholders to understand complex cloud concepts and translate them into clear and concise documentation
• Research and stay updated on the latest cloud technologies, trends, and best practices to ensure accurate and relevant documentation
• Write, edit, and proofread technical content with a focus on clarity, accuracy, and consistency, adhering to the organization's style and branding guidelines
• Organize and structure complex information effectively, considering the needs of different target audiences, such as developers, system administrators, and end-users
• Create and maintain code samples, command-line instructions, and configuration examples to assist developers in integrating with cloud services
• Collaborate with cross-functional teams, including but not limited to management, engineering, security, application development, innovation, and support, to gather information and ensure documentation aligns with product features and updates
• Conduct regular reviews of existing documentation to identify areas for improvement, update outdated information, and address user feedback
• Continuously improve documentation processes, tools, and templates to enhance efficiency and quality
• Assist in the development of training materials, video tutorials, and knowledge base articles to support self-service customer education
• Stay up to date with security and compliance requirements related to cloud services and ensure documentation reflects the necessary guidelines and best practices

Qualifications

• Minimum Education: Bachelor’s degree in related discipline AND
• Minimum Experience: 5-7 years of experience in editing technical documents preferably specialized cloud technologies.
• Located in the Mid-Atlantic or Northeast region with the ability to travel and be on site with client up to 25% of the time.
• Strong knowledge of leading cloud/security practices
• Superior attention to detail
• Proven experience as a technical writer, specifically in the cloud domain, with a focus on public cloud platforms (e.g., AWS, Azure, Google Cloud)
• In-depth understanding of cloud concepts, including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS)
• Familiarity with cloud-based technologies, services, and tools, such as virtual machines, storage, networking, containers, serverless computing, and microservices architecture
• Strong knowledge of cloud deployment models, such as hybrid cloud, multi-cloud, and cloud migration strategies
• Experience with cloud infrastructure management tools, such as Terraform, Kubernetes, or Ansible
• Proficient in using documentation tools and platforms, such as markdown, DITA, Git, and content management systems (CMS)
• Ability to quickly grasp complex technical concepts and explain them in a clear and concise manner to various audiences
• Excellent writing, editing, and proofreading skills, with a keen eye for detail and strong knowledge of grammar, punctuation, and style
• Strong organizational skills and the ability to manage multiple projects simultaneously while adhering to deadlines
• Good collaboration and communication skills to work effectively with cross-functional teams and stakeholders