Senior Manager of Service Delivery, Cloud Engineering (RapidScale)

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Manager, Cloud Engineering

Management Level

Sr Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $129,100.00 - $215,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

RapidScale is one of the fastest growing managed service providers in the industry. Based in Raleigh, NC, the company has a solid track record of delivering world-class hosted and public cloud products and services to customers located throughout the country and around the globe. As a managed service provider, RapidScale is a fast paced ever evolving solution provider for small to enterprise businesses.

The Senior Manager, Service Delivery will manage a team of engineers and project managers that provide design, architecture, and migration planning for new customer projects. Responsible for maximizing the effectiveness of technology delivery with a strong team in a dynamic environment. The Senior Manager, Service Delivery will leverage their technical capabilities as well as strategic thinking, leadership and communication skills to consistently deliver a wide range of critical activities in concert with other groups within the organization.
 
The Senior Manager, Service Delivery will be the customer advocate throughout the implementation life cycle. This includes being the escalation point of contact for customers, project management, and cloud engineers. The Senior Manager, Service Delivery will provide a proper transition of customers to support by providing documentation, customer review, and any training necessary.
 
DUTIES AND RESPONSIBILITIES: 
•    Strategic and tactical leadership of the installation life cycle
•    Work closely with managers, Partners, Client Experience Managers, and customers
•    Implement and/or utilize best practices and standardized processes, including evolutionary delivery cycles
•    Collaborate with management across functions to ensure customer and company success
•    Manage department operations to budget and financial targets
•    Recruit, train, develop, coach and appraise staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with Human Resources as appropriate
•    Keep up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance
•    Plan and implement continuous improvement

MINIMUM QUALIFICATIONS:
•    Bachelor’s degree in a related discipline and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field

•    3+ years’ experience in management or leadership role.

•    Excellent communication, presentation, writing, and editorial abilities.

•    Excellent organizational and time management skills.

•    Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions.
•    Require limited supervision and direction; drive results and set priorities independently.
•    Ability to work on a 24x7 on-call rotation schedule
 

ADDITIONAL ATTRIBUTES:
•    A proven level of competence in VDI solutions (XenApp /XenDesktop/ShareFile/NetScaler)
•    A proven level of competence with Firewalls and Switches, Windows servers, Active Directory
•    Ability to demonstrate a high level of competency in managing technical projects
•    Experience with project management.
•    Proficiency in computer usage, internet, and Microsoft Office suite of applications.
 

TECHNICAL KNOWLEDGE REQUIREMENTS:
MICROSOFT PRODUCT